Damaged mail order goods...URGENT!!

wiogs

ILW wrote: »

True, but personally I wouldn't buy anything big and fragile from Amazon. Less hassle to get from a shop. I like the option of going in and making a loud fuss if I am not happy.

You may prefer it and you may feel better by making a loud fuss, but less hassle to buy something in a shop? I think not.

tkg70

Well, unsurprisingly I haven't received a call from the ebuyer manager so it's time to write a letter threatening legal action before I start proceedings. Any suggestions on where there are decent letter templates for this type of situation?

By the way, thank you for the various replies, they have been really helpful

wealdroam

tkg70 wrote: »

Any suggestions on where there are decent letter templates for this type of situation?

Maybe start here:

http://www.adviceguide.org.uk/england/consumer_e/consumer_taking_action_e/consumer_legal_actions_e/consumer_going_to_court_e/before_you_take_someone_to_court/step_one_write_a_letter_before_action.htm

There's a sample letter in there.

Have you read MSE's Small Claims Court guide yet?

bris

Don't see where you think you have a case, you sent them a smashed TV, do you think they are stupid?

No advice on here has been any good to you, just because the fullfilled their legal obligation and paid for your the uplift doesn't mean they are liable for the smashed tv.

As far as they are concerened they have received a tv back that is not as you described it.

wiogs

bris wrote: »

Don't see where you think you have a case, you sent them a smashed TV, do you think they are stupid?

No advice on here has been any good to you, just because the fullfilled their legal obligation and paid for your the uplift doesn't mean they are liable for the smashed tv.

As far as they are concerened they have received a tv back that is not as you described it.

You must have misread the posts. The OP did not send back a smashed TV.

Have another read.

ILW

Without the original packing, OP is on sticky grounds.