Argument with Currys

earthstorm

The Dixons brand vansihed from the UK highstreet in 2006

http://www.dailymail.co.uk/news/article-382078/Dixons-vanish-high-street.html

http://www.rte.ie/news/business/2006/0405/74882-dixon/

DSG International will use the "Currys.digital" banner for its 190 Dixons stores as it merges its two core operations to create a new 550-shop division.

Six Dixons stores in the Republic of Ireland are unaffected by the rebranding, as are Dixons' 21 tax-free airport stores.

OlliesDad

nwsc wrote: »

in fact the first one didn’t have the CPU glued in!

Glued in?! I would be worried if it was!!

Jakg

nwsc wrote: »

I need some advice also regards curry’s and my consumer rights. I bought a laptop from currys a year last May. I didn’t purchase their ‘cover’ as I have been burnt before by a previous version run by their sister company PC world. The laptop has never functioned effectively; in fact the first one didn’t have the CPU glued in! It’s a £700 laptop and is just over the year old, has continually overheated despite them taking it in when under manufacturers warranty (I now understand they buy the manufacturers warranty and thus attempt to sell you their ‘cover’) So I am unsure how my machine was repaired within the first year under manufacturer’s warranty?
Anyway, due to the continual and unfixed overheating the graphics card is knackered. Ergo the screen won’t work. I have took the machine to a local PC repair shop and got the grimy detail of how Curry’s/PC world purposely buy this brand of laptop – (HP) as it’s nice to look at and breaks quickly forcing customers to pay for expense fixes on a machine that I’m now told will continually do the same thing.
Now then what I want to know is - the machine is less than 2 years old, their record shows I have complained and I have paperwork to show this. Can I get a refund?

They don't "buy out" the warranty for every machine - some are fixed by the manufacturer. This would be how they are fixed under the manufacturers warranty.

Some laptop CPU's are "glued" in place (they are sometimes soldered, with no CPU socket as it's cheaper and smaller for packaging - depends on the model), some aren't. No "removable" CPU should be soldered (and certainly never glued!).

Currys / PC World don't buy HP laptops because they break - that'd be rather a short-sighted business model. HP happen to be (at the moment) the manufacturer who are offering them the best deals - i.e. that Currys PC World think they can make the most money out of. They are a business after all...

To answer your question - no, you can't get a refund. The goods have been "accepted", and after 2 years, if your lucky you might get a free repair, but you'll have to push for it. Currys PC World *might* offer an exchange, but only if they try to repair it and make a complete hash of it (i.e. they can't get the parts etc).

Does your laptop happen to have an nVidia graphics card in it by any chance? Maybe it's an HP dv7?

EDIT - In my experience a lot of small computer shops have little or no knowledge, but are very easily trusted - some are good, I'm sure, but considering how some of them worked I'm amazed they didn't manage to completely destroy PC's on a daily basis!

Altarf

CoolHotCold wrote: »

If you went into a Dixons Retail store 6 years ago, and then timewarped to a Dixons Retail store now, you'd be amazed at how everything from the layout to the customer service and pricing has improved.

I suppose it is an achievement to move from unbelievably shocking awful to just shockingly awful, but it is still not something to boast about.

CoolHotCold

nwsc wrote: »

I need some advice also regards curry’s and my consumer rights. I bought a laptop from currys a year last May. I didn’t purchase their ‘cover’ as I have been burnt before by a previous version run by their sister company PC world. The laptop has never functioned effectively; in fact the first one didn’t have the CPU glued in! It’s a £700 laptop and is just over the year old, has continually overheated despite them taking it in when under manufacturers warranty (I now understand they buy the manufacturers warranty and thus attempt to sell you their ‘cover’) So I am unsure how my machine was repaired within the first year under manufacturer’s warranty?
Anyway, due to the continual and unfixed overheating the graphics card is knackered. Ergo the screen won’t work. I have took the machine to a local PC repair shop and got the grimy detail of how Curry’s/PC world purposely buy this brand of laptop – (HP) as it’s nice to look at and breaks quickly forcing customers to pay for expense fixes on a machine that I’m now told will continually do the same thing.
Now then what I want to know is - the machine is less than 2 years old, their record shows I have complained and I have paperwork to show this. Can I get a refund?

It would be best to start your own thread. However providing some more information (Such as the model number, which is on the very bottom of the machine next to the S/N and P/N) would help. Read the sticky post at the top of the forum to read about your rights.