Argument with Currys

Slowhand

CoolHotCold wrote: »

Having a account and actually using it are two different things.

It may be that Consumer issues on MSE forums about Dixons Retail have dropped so keeping active is a waste of resources, and with Esquil and other Dixons employees having a presence pointing the customer towards to correct person or even giving the direct email to a dixons retail employee to sort the issue is enough.

Having a account makes it easier in the future if they do decide to action an issue or something is reported to them. Instead of looking negatively, look positively that there are several well known (and not so well known) Dixons Retail employees that are regulars who help the customers on their own time, and unless you were a MSE Consumer Rights regular, you wouldn't know.

You and esqui and others replying (and helping) is a bonus.

However it appears DSG and some staff do appear to be failing their customers too often and an occasional visit from the DSG rep. is not enough. What is the DSG's remit on MSE?

Your help/ esqui's help or any other anonymous DSG employee advice is appreciated but I want to hear also from someone officially answerable/accountable for DSG.

CoolHotCold

The posts you get here are the extreme and ones that have fallen down the crack, with the majority just bad communication between customer and colleague.

If you went into a Dixons Retail store 6 years ago, and then timewarped to a Dixons Retail store now, you'd be amazed at how everything from the layout to the customer service and pricing has improved. I'm not a manager or Hemel Hempstead worker or call centre staff member, I'm the Knowhow Specialist who's currently at University and I've worked with Dixons Retail for 8 years so seen it transform and it's only getting better. If in 5 years Dixons has continued the path of transformation in pricing, stores, training and service it will be up there with John Lewis. It's unlikely because lets face it Dixons Retail in 07/08 was just a horrible experience all round.



But to answer your question on the Remit part, The KnowHow Rep is staffed by the Social Media team, so it's focused on PR and the email myself or Esqui or others give is a direct email to them, so the only thing that is different between ourselves and a official rep is a Sorry (Which in some cases is all people want).

Slowhand

Next week on Watchdog there is going to be a feature on Currys/PCWorld. Why?

Slowhand

CoolHotCold wrote: »

The posts you get here are the extreme and ones that have fallen down the crack, with the majority just bad communication between customer and colleague.

If you went into a Dixons Retail store 6 years ago, and then timewarped to a Dixons Retail store now, you'd be amazed at how everything from the layout to the customer service and pricing has improved. I'm not a manager or Hemel Hempstead worker or call centre staff member, I'm the Knowhow Specialist who's currently at University and I've worked with Dixons Retail for 8 years so seen it transform and it's only getting better. If in 5 years Dixons has continued the path of transformation in pricing, stores, training and service it will be up there with John Lewis. It's unlikely because lets face it Dixons Retail in 07/08 was just a horrible experience all round.



But to answer your question on the Remit part, The KnowHow Rep is staffed by the Social Media team, so it's focused on PR and the email myself or Esqui or others give is a direct email to them, so the only thing that is different between ourselves and a official rep is a Sorry (Which in some cases is all people want).

Are there any Dixons retail stores now?

dreamypuma

Slowhand wrote: »

Are there any Dixons retail stores now?

Yes. In most Airports. Airside.

xxJudexx

I know it might not help you now but I had the same problem with the tab not charging. I took it back to the shop, I think it was carphone warehouse, and they gave us a charger to take home and try. It's been fine ever since.

Slowhand

dreamypuma wrote: »

Yes. In most Airports. Airside.

..and are they in any way shape or form comparable with the ones on any High street years ago?

CoolHotCold

Dixons Retail is the group name. They changed it from DSGi for some reason that escapes me.

And the Dixons Travel stores are the only ones that remain that use the Dixons brand name, and mostly sell headphones, apple macs, ereaders and tablets along with a plethora of accessories.

nwsc

I need some advice also regards curry’s and my consumer rights. I bought a laptop from currys a year last May. I didn’t purchase their ‘cover’ as I have been burnt before by a previous version run by their sister company PC world. The laptop has never functioned effectively; in fact the first one didn’t have the CPU glued in! It’s a £700 laptop and is just over the year old, has continually overheated despite them taking it in when under manufacturers warranty (I now understand they buy the manufacturers warranty and thus attempt to sell you their ‘cover’) So I am unsure how my machine was repaired within the first year under manufacturer’s warranty?
Anyway, due to the continual and unfixed overheating the graphics card is knackered. Ergo the screen won’t work. I have took the machine to a local PC repair shop and got the grimy detail of how Curry’s/PC world purposely buy this brand of laptop – (HP) as it’s nice to look at and breaks quickly forcing customers to pay for expense fixes on a machine that I’m now told will continually do the same thing.
Now then what I want to know is - the machine is less than 2 years old, their record shows I have complained and I have paperwork to show this. Can I get a refund?

Slowhand

Watchdog ...they are apparently going to feature them next week.