help with an upgrade

winogs77

upgraded with vodafone approx 6 weeks ago , agreed terms over the phone but on first bill there are differences between what was agreed and what I have been given . Have I any recourse

Cycrow

the first bill can often be different.

did you get an email detailing the upgrade and does the price match what you agreed ?

how does the price differ between what you are paying and what you agreed?

winogs77

got no email conformation , price is £3 per month more and internet allowance is half of what was agreed

grumbler

Complain. Demand the call recording to be found and details of your contract to be amended accordingly.

Lean the lesson - never agree to anything over a phone. Demand everything in writing or by a e-mail - especially when dealing with Vodafone. Alternatively record all important calls yourself.

Vodafone

Hi winogs77,

Thanks for making me aware of this.

If you'd like me to get things looked into could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK