Warning sun £9.50 holidays please read

lynneandcraig

Hi , Im sorry to bother you but im in need of some advice please . I booked a holiday online with a newspaper deal and when i searched it found a holiday for 3 nights half board for £9.50 pp i booked for 4 of us and paid the £39.90 , I recieved a confirmation email with all the details on including "holiday cost - £39-90" I have now recieved a bill from the resort for £224.65 , I have contacted the paper i bought the holiday off and they said i cant get my money back and that it states in terms and conditions . this is extremely misleading and i have spoken to consumer direct who have said they are in breach of law of contract but the paper will not budge and give money back they wont give me the head managers name or contact details and i have tried ringing different numbers and have also emailed the customer services im getting no where . do you have any advise please

Okydoky25

What is the resort billing you for? Is it accommodation or extras?

wealdroam

Duplicate thread:

https://forums.moneysavingexpert.com/discussion/4779586

lynneandcraig

its extras that are also included in my email confirmation from the sun .

Caz3121

15. These are self-catering holidays. No meals are included in the price, except on catered holidays where breakfast and evening meal are included for supplements of between £11.50 and £15.50 per person per day, based on four people sharing.
16. Bed linen and blankets are NOT included at any of the holiday parks within this promotion. Most parks offer bed linen and blankets for hire at a very reasonable cost and these can be booked and paid for in advance direct with your park or park operator. Most tent accommodation includes pillows and blankets but please check with your park/operator. A charge for cots, cot sides, high chairs and bed linen, if required, will be made by your park. This will be payable at your park as applicable.
17. Service charges are applied by some parks, others offer NO SERVICE CHARGE but Electricity/Gas is metered. Where applicable, service charges are per unit per night and are primarily to cover the cost of pre-arrival cleaning of your holiday home and include gas and electricity. Where this is not included, parks have coin meters or token meters. Tokens can be purchased at your park. Service charges range from £10 to £44 per holiday home per break and will be double for 7 night European breaks. Service charges will be charged direct to you by your park or operator in advance of your arrival. For European parks you may also be required to pay a refundable cleaning/damage waiver deposit on arrival at your park (please see 13). DO NOT send the Service Charge payment with your application.
18. Parks offering full day and evening entertainment programmes may charge for optional Entertainment Plus Passes. Charges will range from £2 to £12 per person per break. Other parks may charge £2 to £10 per person per break for optional Clubroom Passes. Check your Park's description in this supplement for specific charges. Please note that there may be limited entertainment at some parks during November and December.

Are you saying that the email from the SUN says that the items shown in the Ts&Cs as not included and billable separately, as included in your £9.50?
Did you take your own bed linen with you?

isleworth

There are usually "extras" and these vary from place to place but in most cases these holidays are still very good value.

The amount you were charged seems very excessive though.