New to BT but they haven't sent Sainsburys Voucher

TheGame21

We signed upto BT at the beginning of last month and there was meant to be a Sainsburys gift card however they have not sent or emailed it, is there any way I can email them without having to go through the phone process and have other people had similar problems?

Gettin256

there is already a thread on this:
https://forums.moneysavingexpert.com/discussion/3940163
have you put in a claim yet?
https://www.vouchers.bt.com/offer/sainsburys

TheGame21

Thanks, didn't see previous thread, put the claim in, said there was a problem please go back, so went back and now it says order number is already used. :mad:

StuC75

Had BT Infinity installed back on the 9th July, completed claim form later that day, and £100 Sainsbury voucher turned up 28th September.. It just takes a while to go through - think the site mentions >2months from date service activated..

TheGame21

StuC75 wrote: »

Had BT Infinity installed back on the 9th July, completed claim form later that day, and £100 Sainsbury voucher turned up 28th September.. It just takes a while to go through - think the site mentions >2months from date service activated..

Did you get a notification email of the claim?

StuC75

Had an initial email when first claimed, then nothing since.. I did complete the online query form back on the 10th September (for 2 months after installed). Then at weekend it turned up - nothing confirming how much was on it.. so checked when was in store at the weekend.. £100 towards xmas treats. I did also get £80 cashback through quidco as well, so was a good deal..

TheGame21 wrote: »

Did you get a notification email of the claim?

BT_company_representative

Hi TheGame21,

I'm sorry to hear about the problem with your vouchers, can you send me your BT account details and order info using the contact details in my profile and I'll get this looked into?

Thanks

Neil

TheGame21

BT_company_representative wrote: »

Hi TheGame21,

I'm sorry to hear about the problem with your vouchers, can you send me your BT account details and order info using the contact details in my profile and I'll get this looked into?

Thanks

Neil

Hi Neil, I am unable to find your contact details, there is a link however that is to the generic BT contact page?

BT_company_representative

Hi TheGame21,

The contact link in my profile is directed through to a specialist team that deal soley with customer issues raised via social media and not the general customer services.

Thanks

Neil