distance selling regulations, edinburgh fringe tickets

tir21

as you may know from my other thread i've had a problem with edinburgh fringe

they have a strict no refund or exchanges policy on tickets bought on the website

how does this square with the distance selling regs which say there is a cooling off period of 7 days in which to cancel online contracts?

halibut2209

Doesn't apply to tickets. Please stick to the one thread

mattyprice4004

Why the need for a 2nd thread despite your first being on the first page still?
Keep to one per issue.

arcon5

(2) Regulations 7 to 19(1) shall not apply to—

(a)contracts for the supply of food, beverages or other goods intended for everyday consumption supplied to the consumer’s residence or to his workplace by regular roundsmen; or

(b)contracts for the provision of accommodation, transport, catering or leisure services, where the supplier undertakes, when the contract is concluded, to provide these services on a specific date or within a specific period.

Right to cancel = regulation 10

tir21

because this is a thread about the distance selling regulations.

someone might be knowledgble about these regs but not look at my other thread

comeandgo

Tir but you are still in the Consumer Rights Board regardless of the slight change of topic - it's still a consumer issue.

tir21

arcon5 wrote: »

Right to cancel = regulation 10

why should tickets be exempt from this regulation?

tir21

comeandgo wrote: »

Tir but you are still in the Consumer Rights Board regardless of the slight change of topic - it's still a consumer issue.

just pretend i asked the question about distance selling regulations without mentioning the edinburgh fringe

tir21

the cab website seems a bit unclear on the matter. they say exemptions are

financial services such as insurance, personal pension, investment or payment service

sale of land or buildings except for certain rental agreements

sale of land plus construction of buildings (a contract to construct when the land is already owned by you would be covered)

long-term rental agreements (three years or more in England and Wales, one year or more in Scotland)

auctionsinternet auctions, unless you use a ‘buy now’ function, rather than bidding.

purchases from vending machines or automated commercial premisesthe use of a telecommunications operator through a public payphone


you wouldnt know tickets wernt covered from that website

JReacher1

Even if DSR did apply (which it doesn't) you would have had to cancel within 7 days under DSR which you didn't do?

frugal_mike

Forget the CAB, go direct to the source. The full text of the Distance Selling Regulations is available online, and is not particularly difficult to understand or filled with legal jargon. The relevant section was posted above but specifically:

(b)contracts for the provision of accommodation, transport, catering or leisure services, where the supplier undertakes, when the contract is concluded, to provide these services on a specific date or within a specific period.

The Edinburgh Fringe provides tickets for a leisure service which takes place on a specific date so they are exempt from the Distance Selling Regulations. Exactly why there is a total exemption I don't know, but if it is near to the time of the event then the ticket will be difficult to sell again. They have a limited shelf life like perishable goods (which are also exempt)