MSE News: BT reveals price rises - but you can escape the hikes

Patr100

Quentin wrote: »

"BT Privacy with caller display" is a separate item to the caller display "feature"

Go here to opt out of BT privacy:

http://www.productsandservices.bt.com/consumer/edw/freecallerdisplay/?s_cid=con_FURL_myfeatures

Click on "change calling features", then after giving your account details you can remove BT privacy by clicking on the button "remove bt privacy"

That doesn't answer my question. Why are they going to charge £3.50 for caller display as a so called opt in "feature" but £1.75 for essentially the same service as part of BT privacy?

Quentin

Didn't realise that was your question.

BT is your best way to find out the answer.

Though it looks a no brainer. If it's cheaper to buy it with other features then buy it as a feature.

If that's the only feature you want then buy it as BT privacy.

anna2007

Patr100 wrote: »

That doesn't answer my question. Why are they going to charge £3.50 for caller display as a so called opt in "feature" but £1.75 for essentially the same service as part of BT privacy?

Caller display (without BT Privacy) has always been available as part of BT's Calling Feature packs. Pack 1, which includes 1 feature of your choice (such as Caller Display), will cost £3.50 (currently £3.30?) from 4 January.

However, Caller Display, when you sign up for BT's Privacy at Home (which registers you on the Telephone Preference Scheme), is currently available for free, but will incur a £1.75 charge from 4 January.

I've no idea why BT works it this way, but as Quentin said, it's a no-brainer (ignoring the fact that BT have the cheek to introduce a charge!) if Caller Display is the only feature you want.

EDIT: Sorry, just read your post #380 - if you're looking to opt out once the charge is introduced but want to benefit from the calling feature while it's still free, it's probably easier to let BT know in writing (you can use the online contact form on the website) that you want to keep the calling feature until the charge comes in and let them sort it out.

Quentin

anna2007 wrote: »

So Robbie's not been back on the forum to retract his retraction?

No.

We are warned by MSE to "exercise caution" regarding any posts in the forum as "anyone" can post.

But Robbie has a position of privilege being the "official " BT rep, and:

MSE has given permission for me to post in response to queries about the company

.

We should be able to trust posts made by company "officials" backed up by MSE's special permission!

His silence over the misinformation/incorrect answer he posted actually speaks volumes about the company he comes here to represent.

Nooby

I've been following this thread since it started, thanks to all for your comments as they enabled me to cancel my services virtually pain free compared to some of you!
I had paid also paid for LRS and told this was non refundable as per t&cs, I've now emailed the CEO asking for a refund of this

This final bill was generated the other day, I queried it and had it reduced to £0 but correct me if I'm wrong but did they charge me AGAIN for LRS?! So had I not queried it I would have paid twice for it!

Line rental and other basic charges

Phone line – ****

Line Rental -£1.55
22 Oct - 24 Oct 13
Phone line – 03645544

Line Rental Saver £92.70
25 Apr - 24 Oct 13
This is the cost of your line rental at £11.75 a month from 25 Apr 2013 to 24 Oct 2013
Package

Anytime calls add-on -£30.90
25 Apr - 24 Oct 13
Broadband and Calls -£0.80
22 Oct - 24 Oct 13
BT Home Hub 3.0 £49.00
21 Oct 13
Broadband and Calls £69.58
21 Oct 13
Total line rental and other basic charges£178.03

Tharweb

To anyone who migrated from BT fibre to Plusnet fibre. How long did the process take?

I submitted my MAC to Plusnet two weeks ago today (26th October) and I received the "Welcome" letter from Plusnet last week and a "Sorry you're leaving" SMS from BT, but nothing since?

I understood the switch would only take 5-7 working days, I'm in no hurry, but my on-line account has been "Checking your line - We're running the final checks on your telephone line before submitting your order" for over a week.

I would contact Plusnet, but I'm concerned that I might lose my Topcashback.

Mergic

Tharweb, did you get asked to select a transfer date when you submitted your order on Plusnet's website? It did on my normal broadband order and I requested a date a couple of weeks away as I wasn't in a rush. The date I selected was last Thursday and sure enough I got a text to confirm my transfer was complete and all seems to be good. The phone line doesn't officially get moved until 21st Nov, so I'm not sure when I'll get my final bill etc.

I can't see calling Plusnet to check progress will affect your Topcashback. Better to know things are okay than for the MAC to expire and no transfer to happen.

Tharweb

I think I chose "as soon as possible" rather than a specific date.

I got a bit worried today after reading a couple of posts on the Plusnet forum, so I rang them. I was told everything appeared to be OK but my order could be "stuck" which would explain the delay. Unfortunately I need to speak to the provisioning team, who are only available during office hours, so I'm going to ring tomorrow morning.

I'm just worried that my MAC expires in a couple of weeks.

brynhh

So after I emailed the CEO, I had a reply from his PA, then one from the Chief Executive Service Team, then another from Executive Level Complaints. The guy from ELC has now just called me and said he will cancel the account off with no charges and I'll have an email confirmation later today, all subject to 30 days notice.

Thanks everyone for your advice, looks like this is finally getting sorted now. Now to sort out the hassle of our new supplier at our new address!

jezzer99

I cancelled with BT (Infinity2) yesterday inside the 10 day price rise window and was notified that I could not get the prepaid line rental refunded. Additionally, and more alarming, is that they told me all my services would be cut off in 7 days, regardless of whether my new provider [probably TalkTalk] can connect my services in the same time frame. Having spoked to TT they say that they need two weeks to setup a new service for me !

So I am faced with no broadband/phone for a week or cancel my cancellation. I am not being treated fairly by BT in these circumstances - I should be allowed to switch as I would at the end of my contract! They are intentionally making things as difficult as possible.

Have others had a similar experience ?

J