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RESOLVED Poor service from BT- best way to complain?

vitamin_joe · 2013-09-27 06:24:36

I received poor service when BT set up my broadband service after a house move. It finally worked over a week late, after many calls to their helpline, and waiting in TWO mornings for engineers. The fault turned out to be a tiny oversight on their part. What is the best way to complain, as I want compensation for this…

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BT_company_representative Posts: 1,861 Organisation Representative

9 October 2013 at 2:01PM

@vitamin_joe I'm really sorry about that, yes please send your details again as you should have got a response by now.

Thanks

Neil

“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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RESOLVED Poor service from BT- best way to complain?

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