We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Sony vaio laptop

Danil
Danil Posts: 4 Newbie
in Consumer rights
I purchased a sony vaio laptop April 2013 but have an issue where it will not restore or recover. I spoke to Currys and they contacted Sony on our behalf. They have said since it is a software problem and not a hardware issue WE are to pay £50 for media recovery discs. Neither Currys or Sony are taking responsibility for a Laptop only 6mths old.
Please help,where do we stand legally
«1

Comments

  • Slowhand
    Slowhand Posts: 1,073 Forumite
    Is it software that you have installed that is causing the problem?
  • closed
    closed Posts: 10,886 Forumite
    what happens and why do you need to do it
    !!
    > . !!!! ----> .
  • Danil
    Danil Posts: 4 Newbie
    We haven't installed any programs? Sony said it could be problem with the windows 8- something already installed when we purchased the laptop.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Danil wrote: »
    We haven't installed any programs? Sony said it could be problem with the windows 8- something already installed when we purchased the laptop.

    Yes, yes, but why are you even considering doing a restore or recover?
  • Danil
    Danil Posts: 4 Newbie
    Because it does not work at all!
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Danil wrote: »
    Because it does not work at all!

    Well some people are trying to help you.

    When you car needs attention and the guy in the garage says "can I help you?", do you reply with "my car doesn't work."?
  • globalds
    globalds Posts: 9,431 Forumite
    I guess you did not create your own recovery disks ?

    does it boot in safe mode ?


    what is it that happens when you turn it on ?..Any messages or prompts ?
  • Danil
    Danil Posts: 4 Newbie
    It did not prompt us to create recovery disc.
    Doesn't boot in safe mode
    It initially says your laptop requires to restart and will do so in .....secs. It then goes to Vaio screen, then blank blue screen, then black screen and then says preparing auto recovery. After about 2mins it starts all over again. Same cycle. Never recovers or restarts .
    Stuck in a cycle.
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    There should be an assist button in the top right corner just above the keyboard, when the laptop is turned off press that button and see if it lets you boot into recovery mode.
  • closed
    closed Posts: 10,886 Forumite
    you try a factory restore, and what happens
    !!
    > . !!!! ----> .
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.4K Banking & Borrowing
  • 254.1K Reduce Debt & Boost Income
  • 455K Spending & Discounts
  • 246.5K Work, Benefits & Business
  • 602.8K Mortgages, Homes & Bills
  • 178K Life & Family
  • 260.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture