Sony vaio laptop

Danil

I purchased a sony vaio laptop April 2013 but have an issue where it will not restore or recover. I spoke to Currys and they contacted Sony on our behalf. They have said since it is a software problem and not a hardware issue WE are to pay £50 for media recovery discs. Neither Currys or Sony are taking responsibility for a Laptop only 6mths old.
Please help,where do we stand legally

Slowhand

Is it software that you have installed that is causing the problem?

closed

what happens and why do you need to do it

Danil

We haven't installed any programs? Sony said it could be problem with the windows 8- something already installed when we purchased the laptop.

wealdroam

Danil wrote: »

We haven't installed any programs? Sony said it could be problem with the windows 8- something already installed when we purchased the laptop.

Yes, yes, but why are you even considering doing a restore or recover?

Danil

Because it does not work at all!

wealdroam

Danil wrote: »

Because it does not work at all!

Well some people are trying to help you.

When you car needs attention and the guy in the garage says "can I help you?", do you reply with "my car doesn't work."?

globalds

I guess you did not create your own recovery disks ?

does it boot in safe mode ?


what is it that happens when you turn it on ?..Any messages or prompts ?

Danil

It did not prompt us to create recovery disc.
Doesn't boot in safe mode
It initially says your laptop requires to restart and will do so in .....secs. It then goes to Vaio screen, then blank blue screen, then black screen and then says preparing auto recovery. After about 2mins it starts all over again. Same cycle. Never recovers or restarts .
Stuck in a cycle.

Fosterdog

There should be an assist button in the top right corner just above the keyboard, when the laptop is turned off press that button and see if it lets you boot into recovery mode.

closed

you try a factory restore, and what happens