double booked edinburgh fringe tickets - no refund or exchanges

tir21

went on the edfringe.com website to purchase 2 tickets. I had bought 2 tickets numerous times in the previous 4 days without any problems. however on this particular occasion after entering all the card details - when i clicked on the final payment button - rather than getting a successful payment confirmation screen with the transaction number - i instead got the message "basket is empty"

on all the previous occasions i bought tickets - i was presented with a payment confirmation message and transaction number. Since on this occasion i didnt get that message - i went through the whole purchasing process again. again i got basket is empty message. at this stage i gave up.

however the next morning while checking my emails i noticed two messages saying 2 tickets had been successfully purchased. So i now had 4 tickets. i immediately phoned the box office and they said to send an email to customer services explaining what had happened.

when i went to collect the tickets from one of the venues later that morning - i explained what had happened and asked whether i should collect all 4 tickets if i was going to dispute the payment for the two i didnt want. They told me not to collect the two tickets i didnt want if i was going to dispute it.

after trying to get my money back edinburgh fringe are refusing to reimburse me.!they started off saying it was my word against the guys in the ticket office and so cannot be sure incorrect advice was given. however they are now saying the location i collected the tickets up from was a separate organisation so they are not liable anyway

they say they have a strict no refund or exchange policy - but that i should not feel too bad because the money has gone to the performers. in fact they insinuate that to get my money back it would have to be recovered from the performers we paid twice to see

i have two grievences with edfringe.!

1) the website was faulty and did not inform me i had purchased tickets when i had. is the fact they sent an email sufficient?

2) i was given incorrect advice at collection point. If i had been told about strict no refund policy i would have collected them and sold them on.

they say the terms and conditions on the website explain the no refund policy. Would i be able to challenge them in the small claims court, or have any protection from my credit card company

i feel i have lost out without really doing anything wrong

grumbler

It is absolutely unclear to me why they are saying that the advice was incorrect and what this has to do with the refund. Are they saying that you have collected all 4 tickets?

tir21

grumbler wrote: »

It is absolutely unclear to me why they are saying that the advice was incorrect and what this has to do with the refund. Are they saying that you have collected all 4 tickets?

hi grumbler

i think they are saying that since it was a venue where i collected tickets from - then they are a separate organisation and they bear no responsibility for whatever was said

i think the insinuation is that it is only if id collected tickets from the edinburgh fringes main site on the royal mil - that i could have any complaints about not being told about the strict no refunds or exchanges policy

they are not saying i collected all 4 - just that my decision not to collect all four was based on advice from a separate organisation

TadleyBaggie

Double posted: https://forums.moneysavingexpert.com/discussion/4776061

Edit: Actully tripled posted: https://forums.moneysavingexpert.com/discussion/4776467=