Argos exempt from 30 day guarantee

OlliesDad

You have no right to a return an unwanted item. You would be reliant on the return policy of the shop, which as you have found out excludes this item. Unfortunately the lack of research is not Argos' fault and it is unfair to expect them to have to sell the returned item at a reduced price as the box has has been opened.

You will be better off selling on Ebay and putting the funds towards buying what you actually want.

WTFH

ringo_24601 wrote: »

For the majority of its product life, the Kindle was an e-reader brand. I'm sure if you asked a salesman for a Kindle, they'd point you towards the more expensive Kindle Fire.

I expect they would. But if you asked them for an e-reader, they'd point you to a variety of devices, including the Kindle Paperwhite.

WTFH

lucyfreem wrote: »

Thankyou, are they likely to exchange given that what i would be exchanging for is more expensive?

If you're exchanging for a Kindle Paperwhite, it's a lot cheaper than the Fire. (the 16GB Fire HD is £159, the Paperwhite is £109)

But if you want to know whether they would exchange or not, you'd be best to ask them.

[Deleted User]

WTFH wrote: »

If you're exchanging for a Kindle Paperwhite, it's a lot cheaper than the Fire. (the 16GB Fire HD is £159, the Paperwhite is £109)

But if you want to know whether they would exchange or not, you'd be best to ask them.

Kindle fire is £99 (basic model). Kindle Paperlight is £109 (Prices from Amazon)

If Argos won't exchange it (and they don't have to.. ) then I'd flog it (CEX, cash converter), pay the difference for what I actually wanted

This isn't Argos being con merchants - they're just sticking to the legal guidelines. If you want somewhere more flexible, get your relatives to buy stuff from Costco

bluenoseam

doesn't it say Kindle Fire somewhere on the box - pretty sure it must do in order to ensure people are getting the right product in stores! They're within their rights to refuse this as there's nothing they can do with it, they can't sell it again, they won't be authorised to return it either, so they'd be left with a £100+ stock loss.

ThumbRemote

If it was broken they'd give you a refund. Perhaps it's got a fault that is difficult to demonstrate instore, like not holding its charge.

jacques_chirac

ThumbRemote wrote: »

If it was broken they'd give you a refund. Perhaps it's got a fault that is difficult to demonstrate instore, like not holding its charge.

Why are you suggesting the OP lies? Argos have done nothing wrong here and should not be penalised for the customer's mistake.

tinkerbell28

jacques_chirac wrote: »

Why are you suggesting the OP lies? Argos have done nothing wrong here and should not be penalised for the customer's mistake.

Not only is it dishonest, op would be really stuffed if they wanted to send it for repair or assessment....

I would just ask if they will consider swapping it for the one you want as it is more expensive.

Hermione_Granger

ThumbRemote wrote: »

If it was broken they'd give you a refund. Perhaps it's got a fault that is difficult to demonstrate instore, like not holding its charge.

So an MSE member of over 2 years and with close to 2000 posts thinks that it is okay to suggest that someone commits fraud in order to get a refund?

elsien

Argos have a blanket policy with tablets etc of having the 30 day exclusion (I was earwigging the other day when someone was trying to do a similar return.)
It's because they don't want to have back something that could have data stored on it, or been corrupted in some way. Applies as soon as the box has been opened. So although you can try, I wouldn't expect them to agree to the exchange for the same reasons.
And they do generally warn the buyer that this is the case at the time of purchase.