Argos exempt from 30 day guarantee

lucyfreem

Hello,
For my birthday I recieved a kindle fire after asking for a kindle, At first glance I was thrilled but when I opened the box (first mistake) and saw the kindle I automatically knew that it was not a kindle and is infact a tablet, of which I already have a google nexus. the kindle for remains however in the plastic and had not been turned on and I was going to swap it for a kindle paperwhite. However Argos (con champions) say a) you can return something which is opened, however you couldn't see the kindle fire without opening the box and b) it says it is exempt from the 30 day guarantee. I feel really mislead by Argos as it is advertised as a kindle but it is not it is a tablet! Where do I stand? could I exchange it for a normal kindle? please help... Thankyou

WTFH

Um, a Kindle Fire is a Kindle.

Cycrow

all kindles are tablets

lucyfreem

it is yes, but a kindle is originally an ereader whereas the kindle fire is a tablet and cannot be used in bright sunlight making it unfit for purpose. x

[Deleted User]

Cycrow wrote: »

all kindles are tablets

The OP wanted a 'kindle' (i.e. an e-reader) which is distinctively different from a tablet

edit: OP beat me to it.

Go pickup a Nook single-touch glow for only £49.99 .. http://www.argos.co.uk/static/Product/partNumber/5011283.htm

You don't have a statutory right to return it.. so you're best bet is to flog it and get what you actually wanted

WTFH

ringo_24601 wrote: »

The OP wanted a 'kindle' (i.e. an e-reader) which is distinctively different from a tablet

Tthere's a difference between a Kindle E-reader and a Kindle Fire.

To say you want a "Kindle" does not specify which one you want.

lucyfreem wrote: »

making it unfit for purpose

Sorry, you can't claim that because you were given the wrong present, that it is unfit for purpose. A Kindle Fire (part of the Kindle range) is fit for purpose. It is not a reflective screen like the Kindle Paperwhite, but that does not mean it is not fit for purpose.

You'd be best to return the present to the person who bought it for you and tell them that they got the wrong thing because you didn't tell them exactly what you wanted.

[Deleted User]

WTFH wrote: »

Tthere's a difference between a Kindle E-reader and a Kindle Fire.

To say you want a "Kindle" does not specify which one you want.

That'll teach the OP to be more specific when asking for presents

For the majority of its product life, the Kindle was an e-reader brand. I'm sure if you asked a salesman for a Kindle, they'd point you towards the more expensive Kindle Fire.

WTFH

Put it like this:
If I said to you "I want an Audi" and you bought me an Audi R8 (they're small, fast, expensive sportscar)
I can't turn round and say to Audi that the car isn't fit for purpose because I hadn't told you that I wanted a big estate car like the A6.

...also, it says Kindle Fire on the box - you could see the name of what you were opening - if you knew it was the wrong thing, then why did you open the box?

lucyfreem

I OBVIOUSLY didn't know it was the wrong thing, this question is more about Argos return policy so If you have nothing useful to say why bother. I thought all kindles were e-readers that is why I did not specify which one I would like. It's a mistake.

[Deleted User]

Well, it's simple: You're not legally entitled to a refund. Argos are within their rights to not give you one.

lucyfreem

Thankyou, are they likely to exchange given that what i would be exchanging for is more expensive?