What if Airline cancel your flight tickets without notifcation

TIMBO

Hi
My (flight only ) booking was cancelled, without notification by the airline..
I had already received an email confirmation of my booking and they debited my credit card for the full amount.
It was only when I tried to change the aircraft seating, the day before travel, did I find out my booking had been cancelled.
When I tried to get the airline to honor my booking they refused offering an alternative later date and a a non direct flight instead of a direct one.
Does any one know where I stand with this, I was forced to take the alternative offered in order to see my son during his school holiday.
Thanks
Tim

Caz3121

more detail needed
Did you book the flight direct from the airline or through an agent?
how long before the flight did you purchase?
Was the original flight still operating or had it been cancelled?
What reason do the airline give for cancelling your booking?
Do they say that they informed you of the change?
Had they refunded your payment when they cancelled?

Vauban

This would be better picked up in the other flights forum. It's not a flight delay compensation issue.

TIMBO

I booked the flight two weeks before departure.
I booked direct with the airline.
The airline suggetsed the error was due to a "technical error".
The flight was still operational , just no longer any spares seats, in economy when they tried to rebook it.
Apologies if this is put in the wrong thread
Thanks
Tim

111KAB

TIMBO wrote: »

The flight was still operational , just no longer any spares seats, in economy when they tried to rebook it.

Don't quite understand this bit ... did they only have seats in economy or no seats in economy? What 'level' of seat had you booked? What airline was it?

Vauban

It sounds like due to an error, no booking was properly recorded? But without further details we can only speculate.

Voyager2002

Vauban wrote: »

This would be better picked up in the other flights forum. It's not a flight delay compensation issue.

Actually, the directive (EU/261) applies equally to people who arrive late because their flight was delayed, and because their flight was cancelled or their booking was not honoured. I expect that the OP is likely to be entitled to compensation based on the length of the actual journey time as compared with that of the booked journey.

TIMBO

Firstly may I aplogise for not being able to use this service properly and respond to each contributor individually - I have tried - honest.
To all of you who have responded - thank you , I am grateful for all your responses.

The seat I booked was in economy and there were no economy seats available when trying to rebook. The airline were not prepared to upgrade at no or discounted cost.
I booked direct with the airline - by phone
I received an email confirmation with a booking reference number
I believe the airline made an error with the payment not being recorded and so the booking was canceled as unpaid.
The money was charged to my credit card.

I believe it is worth submitting a claim and will now do so citing EU/261. I will to provide an update when a response is received in case it helps anyone else.
Once again
Many thanks
Tim.

JPears

TIMBO wrote: »

Firstly may I aplogise for not being able to use this service properly and respond to each contributor individually - I have tried - honest.
To all of you who have responded - thank you , I am grateful for all your responses.

The seat I booked was in economy and there were no economy seats available when trying to rebook. The airline were not prepared to upgrade at no or discounted cost.
I booked direct with the airline - by phone
I received an email confirmation with a booking reference number
I believe the airline made an error with the payment not being recorded and so the booking was canceled as unpaid.
The money was charged to my credit card.

I believe it is worth submitting a claim and will now do so citing EU/261. I will to provide an update when a response is received in case it helps anyone else.
Once again
Many thanks
Tim.

If they took payment from your credit card, the contract is as good as sealed. Their error, they have to take the hit. There really can be no arguments about this whatsoever. Its not your error.