Natwest - Unfair Default on my account without my knowledge

jackjones01

coldhandoff wrote: »

You're probably lying, however if you did not use the account after charges started accruing then just make a complaint and charges will be refunded along with credit file being amended to remove default.

I can not see it being that easy to be fair. Clearly the poster is only telling us half the story.

TheEffect

I've been with a few banks, but have found NatWest to be the one that informs me of anything like this via multiple sources.

I've had texts, emails and letters all confirming a balance is due on my credit card. I once forgot to pay the minimum amount and NatWest phoned me a few days later.

How can you run up £600 of fees without noticing. NatWest would have sent you letters, emails, maybe texts and definitely attempted to phone you...?

Yorkie89NWB

I'm confused, the charges come out on a charging period not in one lump sum?

As said, no way would you be able to be upgraded to a SS account without you consenting to this!?!

The Select Silver account is £10 a month and you would have being getting some sort of letters.

You would be getting pre-advice of interest and charges too!

okjak

I expect most of us have gotten used to banks behaving like school bullies towards the customers they woo with all that TV advertising. But one of the worst examples, considering their current publicly owned status, must be Natwest's.


I set up a successful small business some 22 years ago. It has had an arranged overdraft facility at, different times ranging from £10-20,000 for which a fee is charged and on which we pay interest if overdrawn. It has never exceeded these limits.


Last week we received a letter from some person who didn't have the grace to print his name, just an unreadable signature, expressing concern about being overdrawn by around a quarter of our present limit, and threatening to turn the account over to some euphemistically titled Naughty Customer Team.


I'm suspecting either they have some new crackdown policy, incompetent (anonymous) manager, strange profiling methods (I am past normal retirement age) or all of the above.


In the distant past the manager used to visit us, with his wife and children. They kept offering us loans we didn't need. But when I eventually asked for help with a project, they turned awkward. Now you can't even contact any manager direct. No wonder they're in a mess. I would switch if I thought I would be talking to a living breathing helpful human, but so far these big guys are all the same.


Anyone else had similar experiences or can offer a way forward?

subasath wrote: »

Hi There,

I had a current account with NatWest 2 years back and without an overdraft ,they upgraded to silver account and all of their monthly charges and it camearound £600, which I didn't notice, because I was switched to another accountand I asked bank to close my account , but instead doing anything they simply addall the charges and made my outstanding £600 and defaulted in my credit file.Also I haven't received any pre-warning letters or notification letters ofoutstanding balance. I have gone through money saving expert's template letterto remove the default , but it seems not working. Can anyone kindly help me withthis . Thanks a lot in advance.

Uxb

If you are using your overdraft or some of it on a constant basis then I'm not surprised.
Overdrafts are meant for short term borrowings - you were using it as a business loan - but not as a proper business loan where the bank has a formal agreement and some security on assets against which they are loaning to you.

Overdafts are repayable to the bank virtually on no notice at all - unlike a formal loan.

All banks got rid of the local manager with the ability to make decisions. One of the reasons was local managers not sticking to company policy on loans and seemingly favoring some local businesses, or those who ran them, over others.

Older forum members can recall this time with the complaints from customers then that because manager X did not like them or that they hadn't taken manager X out to dinner enough etc etc they did not get the loan and they are outraged.
The customers said they wanted a bank group wide totally "human independent" logical lending policy to ensure no local favoritism could occur: - you've got it.