Natwest - Unfair Default on my account without my knowledge

subasath

Hi There,

I had a current account with NatWest 2 years back and without an overdraft ,they upgraded to silver account and all of their monthly charges and it camearound £600, which I didn't notice, because I was switched to another accountand I asked bank to close my account , but instead doing anything they simply addall the charges and made my outstanding £600 and defaulted in my credit file.Also I haven't received any pre-warning letters or notification letters ofoutstanding balance. I have gone through money saving expert's template letterto remove the default , but it seems not working. Can anyone kindly help me withthis . Thanks a lot in advance.

mgdavid

subasath wrote: »

Hi There,
I had a current account with NatWest 2 years back and without an overdraft ,they upgraded to silver account and all of their monthly charges and it camearound £600, which I didn't notice, .....

this makes no sense at all;
bank cannot upgrade to a chargeable account without your agreement, what did you agree to?
what are these charges that came to £600 - that's about 4 years of most account charges.
'Not noticing' is your fault.

subasath

Hi David,

I didn't ask for any upgrades and any more facilities from the account.

grumbler

Well, stick to your guns then. Demand refund of all charges and your credit history cleared.
Start with a formal complaint, then take it to FOS if needed.

They cannot upgrade your account to a premium one without your consent.

stclair

Why did you not get the letters you would have had loads.

Im assume we are not being told the whole truth here.

pmduk

How many statements did you ignore before reaching this level of indebtedness

grumbler

pmduk wrote: »

How many statements did you ignore before reaching this level of indebtedness

What if they were paperless statements? Personally I wouldn't bother checking regularly accounts with zero balance that I don't use.

pmduk

Well that's a mistake. How would you spot a fraudulent transaction?

stclair

Even if the OP was on paperless statements an email would have been sent to advise a statement was ready to view.

Considering the OP thought the account was closed I would have raised my eyebrow if I had received such an email.

I would also imagine due to the length of time they would have also started to receive telephone calls from the collections department.

grumbler

stclair wrote: »

Even if the OP was on paperless statements an email would have been sent to advise a statement was ready to view.

I don't receive anything for my Smile and Cahoot accounts, but it can be different for Natwest.

coldhandoff

You're probably lying, however if you did not use the account after charges started accruing then just make a complaint and charges will be refunded along with credit file being amended to remove default.