First viewing question?

I_have_spoken

Post the RM link here, then you'll get proper, useful feedback.

Better_Days

I think you only have to look at the 'have a look at this' thread to see that feedback can be helpful in some instances, especially if the same thing keep coming up. Not only that, there are some pretty hopeless EA's out there and many will not risk losing business by telling a vendor what they really think of the property.

Of course some things cant be changed, but if for examples a number of viewers comment that they think the property is over priced, then it is worthy of consideration.

When I have given feedback most agents are willing to listen (apart from Haart who are only interested if you want to make an offer), and some have commented that I wasn't the only viewer to make a particular observation.

So yes, do chase your EA for feedback if you haven't heard after a couple of days. Don't take the feedback as gospel, but do take heed if something you can change is mentioned a few times. I have looked at some properties that I just didn't like, don't know why, and they are the hardest ones to give fair feedback on.

GL with your sale.

jessbailey

Completely disagree with those who have said feedback is a waste of time.

1. If an issue constantly pops up e.g. buyers think the second/ third bedroom is too small, you can *often*do something about it - like clear out some furniture / junk. If there is an easy fix, why would you not take action? Estate agents can also use the "buyer feedback" to give you their honest thoughts.

2. It tests to see if the agent cares about selling your property. If they don't ask for feedback they are not increasing chances of a sale. So why are you paying them?

3. Agents who don't get feedback probably aren't filtering correctly and showing suitable buyers to your property - if that continues, your property will sit on the market, so get another agent.

If you are prepared to deal with agents who merely list your property, blast an email to their mailing list then act as tour guides, well you are overpaying for services. Agents will often rise to the level of service you demand... ask for more and they will usually deliver. Act uninterested and you lose out...

Jessica29

jessbailey wrote: »

2. It tests to see if the agent cares about selling your property. If they don't ask for feedback they are not increasing chances of a sale. So why are you paying them?

Nearly all agents will be paid at the point at which a property is actually sold, so it is within their interests to find a purchaser.

[Deleted User]

Had our first feedback, couple with 2 kids downsizing from a 5 bed to a 3 bed, their feedback was they could not justify the price of ours when they lived in a 5 bed house, but in a far worse area than ours? Of course our price is higher it's a nicer place to live?
Why did they bother coming in the first place?

T_W

Deleted_User wrote: »

Had our first feedback, couple with 2 kids downsizing from a 5 bed to a 3 bed, their feedback was they could not justify the price of ours when they lived in a 5 bed house, but in a far worse area than ours? Of course our price is higher it's a nicer place to live?
Why did they bother coming in the first place?

Try not to get annoyed/frustrated by it. We learned that viewers could have all kinds of opinions that we found nonsensical, and indeed be left wondering why they bothered to view in the first place. Unfortunately it's just part and parcel of selling a house. If you take feedback like this to heart, it will drive your stress levels through the roof! It's easier said than done - particularly at first - but do try to just shrug it off.

System

People are idiots. You just have to accept it.

WTFH

...this is the reason why feedback doesn't always work - people get too emotional.

When you get feedback, you have to remember it is not feedback about "YOUR HOME" but about "a house" that someone was possibly interested in buying.
You don't need to know their circumstances, you must not make it personal.
But if you can positively act on the feedback, then do.
If they say "the third bedroom looks small", then maybe consider moving some furniture out of it to make it look bigger before the next viewing.
You don't need to argue with the estate agent, you need to help them so that their job (and your sale) becomes easier.

But if the feedback is about something which you know the answer to (but maybe you forgot to tell the estate agent), then let the EA know. He can then take that back to the viewers and they might decide to look at the house again (e.g. access rights, additional parking, etc)

hazyjo

Now and again, there will be relevant feedback. But mostly, it'll just be things that wind you up as a seller. As above, mostly it's stuff they should know about from the particulars.

Was extremely wound up when selling my last house - four storeys, lounge on first floor - I can't tell you the amount of people who viewed then said they didn't like the four floors, or the lounge being on the first floor. Honestly, I did end up getting the EA to spell it out on the details, and tell everyone to their face before viewing that they had realised the house was on four floors, etc.

When I view a house, I study the details. There's not much I've not worked out. I'm amazed at the number of people who just look at a couple of photos, or location, and know NOTHING about what's actually written down on the details in b&w.

I usually take viewers' opinions with a pinch of salt. Can't actually think of one time when I've changed something following what they've said. Maybe a house in Eltham which I tried to sell without doing up. Ended up slapping on paint and putting new flooring down and it sold quickly - I'd been getting low offers, or people saying it needed too much doing but then I wasn't so stoopid to not realise that before putting it on the market. It's just that my circumstances had changed.

Jx

I_have_spoken

People are idiots. You just have to accept it.

Yep, just think how stupid the average person is, then by definition 50% must be even stupider.