Repair gone wrong

gfecher

Hello,

My Nokia mobile phone developed an annoying fault 2 months after its 2-year warranty period ended: its USB port (that is also used for charging) had contact problems. This meant that every time I wanted to charge the phone, I had to wriggle the connector to start charging. The fault did not render the phone useless, it was merely an inconvenience that I could live with, but as I knew it would only get worse over time, I decided to have the phone repaired at a local Nokia Care point. There I was advised that this is a known problem and the USB connector component of the phone would need to be changed for £60.
2 weeks later they contacted me to say that the connector was changed, but the phone cannot be charged - it is a motherboard problem. They did not charge me anything.
At home I tried to charge the phone, but now it behaves differently and would not charge at all. Now I have a brick, whereas previously I had a working phone with an inconvenient fault.

What are my rights in this case?
Am I entitled to some compensation?

Many thanks for your comments in advance.

DCFC79

gfecher wrote: »

Hello,

My Nokia mobile phone developed an annoying fault 2 months after its 2-year warranty period ended: its USB port (that is also used for charging) had contact problems. This meant that every time I wanted to charge the phone, I had to wriggle the connector to start charging. The fault did not render the phone useless, it was merely an inconvenience that I could live with, but as I knew it would only get worse over time, I decided to have the phone repaired at a local Nokia Care point. There I was advised that this is a known problem and the USB connector component of the phone would need to be changed for £60.
2 weeks later they contacted me to say that the connector was changed, but the phone cannot be charged - it is a motherboard problem. They did not charge me anything.
At home I tried to charge the phone, but now it behaves differently and would not charge at all. Now I have a brick, whereas previously I had a working phone with an inconvenient fault.

What are my rights in this case?
Am I entitled to some compensation?

Many thanks for your comments in advance.

Have you told them it wont charge ?

wealdroam

DCFC79 wrote: »

Have you told them it wont charge ?

The repairer already knows, and told the OP that...

gfecher wrote: »

2 weeks later they contacted me to say that the connector was changed, but the phone cannot be charged - it is a motherboard problem.

Hintza

Time for a new phone. If you think they were negligent then you could try that but I wouldn't be holding my breath.

halibut2209

Please clarify OP. It did charge before you sent it away (with a wiggle) and now it won't charge at all?

gfecher

Please clarify OP. It did charge before you sent it away (with a wiggle) and now it won't charge at all?

That is right: the phone would charge before I took it to the Nokia Care Point, although I needed to wiggle the connector to find the right angle. Now the phone does not charge at all.

Slowhand

gfecher wrote: »

That is right: the phone would charge before I took it to the Nokia Care Point, although I needed to wiggle the connector to find the right angle. Now the phone does not charge at all.

You had a problem getting the phone to charge it was only ever going to get worse not better. Perhaps it's coincidence it now completely fails to charge.