HELP!! How pay O2 + Moorcroft debt collector

englishapples

Hi Money Savers, I'm stuck.


- please can anybody advise what I could do.

My business plummeted in Nov-Feb and I was behind in my O2 tariff payments, went onto incoming calls only, and they even extended this, they were pretty helpful. But there's a £635 fee for early cancellation of contract. My tariff was/is £36 a month.

They passed my case to a debt collector agency Moorcroft. Moorcroft messaged me to call them which I did, from a payphone in Glasgow where I was visiting (I'm in London). They said if I pay £70, I can avoid the £635 and get restarted on my contract, adding the missing months on to the end of it. I said yay, ok!

Then a payments book arrives from them (like a cheque book but one where I pay them) with £635+ altogether, all in £70 increments. I go to call them back from London, and I'm told by answerphone that they can only put through a call from the same number I called from first *in Glasgow.

That or my mobile number listed with them, which is the cut off one, which is why I am dealing with them at all.

O2 are impossible to contact on their website because I don't have my password for their website any more. To get a new one, I need to get a text to my registered mobile phone number, the one that was cut off.

There's no email option on their site, there's no answer in the FAQs, and Livechat didn't compute my question. I can pay £70 or so to get back on and I would :A but £635 is more than I make in a month. I liked my tariff and didn't want to stop it; but they didn't offer a "freeze it for 5months" option like Tmobile.

What can I do??

NFH

englishapples wrote: »

They said if I pay £70, I can avoid the £635 and get restarted on my contract, adding the missing months on to the end of it. I said yay, ok!

You need to tell them (and O2) that this was agreed. If they dispute this, then you need to ask them to produce their recording of the phone call. Unless their offer of settlement was made "without prejudice", it is binding after you fulfilled your side of the deal.

chanz4

[EMAIL="ronan.dunne@o2.com"]ronan.dunne@o2.com[/EMAIL] is executive complaints email, give them ago

Harald

Talking about Moorcroft - I would never pay anything company using Comic Sans font in their official letters.

NFH

englishapples wrote: »

O2 are impossible to contact on their website because I don't have my password for their website any more. To get a new one, I need to get a text to my registered mobile phone number, the one that was cut off.

O2 are therefore breaching Regulation 6(1)(c) of the Electronic Commerce (EC Directive) Regulations 2002 which obliges them to provide their "electronic mail address, which makes it possible to contact [them] rapidly and communicate with [them] in a direct and effective manner". You can add this to your argument.

englishapples

Oh my god, you people are amazing!! Thank you so much.

I have been away from work and the internet with post traumatic stress - quite a lot of it hinging on all this actually. I lost my home and ny business momentum \a lot of reputation because while I was vulnerably housed O2 recycled my number. I'm sorry I hadn't seen these kind answers sooner, thank you all so very much. I didn't think that I had any comeback at all - Moorcroft have now sent it to Lowell debt collectors who have been showing up on my credit record for a year now as red alerts to everyone else for me not having paid them.

Better late than never and worth a try every time, so I'll get onto all these actions you've advised and post here again.

THANKS AGAIN!!!