Monarch cancelled flight 2 months before

kellykats

Just had an email from Monarch . The flight is cancelled. Alternative flight 48 hrs later. No holidays left at work. Alternative flights much dearer. Will they refund all of the fare including flexi insurance & seats . Am I entitled to any compensation other than refund or flight change ? Tried to source simple info . This doesn't seem to be clear .I was giving them another chance after being let down last year.:mad:

111KAB

kellykats wrote: »

Just had an email from Monarch . The flight is cancelled. Alternative flight 48 hrs later. No holidays left at work. Alternative flights much dearer. Will they refund all of the fare including flexi insurance & seats . Am I entitled to any compensation other than refund or flight change ? Tried to source simple info . This doesn't seem to be clear .I was giving them another chance after being let down last year.:mad:

Sounds like LBA flights. No compensation payable as period of notice greater than statutory period. You will/should get full refund of monies payable. Nothing further you can do other than have a rant on the Monarch Complaints Facebook Page.

https://www.facebook.com/MonarchComplaints

lewroll

No compensation but thought you had the right to insist on a re-route (even if it was with another provider) without extra cost to yourself?

Am I wrong?

lewroll

Centipede100 wrote: »

Not at all, lewroll. As you are only too well aware, having experienced this type of airline behaviour yourself in the past and received the correct restitution after a small battle I seem to recall...!!

Quite right Centipede100 - good memory - just wasn't sure whether the rules had changed or not since then.:)

richardw

kellykats wrote: »

Just had an email from Monarch . The flight is cancelled. Alternative flight 48 hrs later. No holidays left at work. Alternative flights much dearer. Will they refund all of the fare including flexi insurance & seats . Am I entitled to any compensation other than refund or flight change ? Tried to source simple info . This doesn't seem to be clear .I was giving them another chance after being let down last year.:mad:

111KAB wrote: »

...You will/should get full refund of monies payable. Nothing further you can do ..

Yes there is kellykats.

You simply ask for a re-routing, which is an absolute right under the EC regulation EU 261/2004.
The regulation doesn't say that you can only be re-routed on the airline that you booked with.
Use https://www.skyscanner.net to find the best alternative flight that suits you.

Giving 14 days notice doesn't get them out of their re-routing responsibilities

This is what happened to lewroll https://forums.moneysavingexpert.com/discussion/3070460

[BTW posts by Cityboy were deleted from this thread]

lewroll

richardw wrote: »

Yes there is kellykats.

You simply ask for a re-routing, which is an absolute right under the EC regulation EU 261/2004.
The regulation doesn't say that you can only be re-routed on the airline that you booked with.
Use https://www.skyscanner.net to find the best alternative flight that suits you.

Giving 14 days notice doesn't get them out of their re-routing responsibilities

This is what happened to lewroll https://forums.moneysavingexpert.com/discussion/3070460

[BTW posts by Cityboy were deleted from this thread]

Why were Cityboy's posts deleted please?

Mark2spark

The poster 'cityboy' closed his/her account I think. Not sure why, before my time on here started.

lewroll

Mark2spark wrote: »

The poster 'cityboy' closed his/her account I think. Not sure why, before my time on here started.

Thanks for the info.