Sites that refuse to delete your information.

borgax

Hello,
Apologies if posted in the wrong place.

I'm trying to close an account i have with a online gambling website.

I specifically asked to have it closed and all my information deleted from their system, their response was "We have de-activated".

I went back to them and said i wanted deletion, but they then said to satisfy their regulatory bodies they have to keep information for a certain amount of time.

I challenged them on this and as yet they are unable to point me to any proof this is the case.

Their last response stated:
Betclic is licensed under the Gambling Act 2005 by the Government of Gibraltar (RGL Nos. 55 & 56) and regulated by the Gibraltar Gambling Commissioner. For more information regarding our regulator you are welcome to visit their website at https://www.gibraltar.gov.gi/remotegambling

Having said the above, we will provide you with additional information from our legal team in due course.

Has anyone had this and know actually what the case is.

halibut2209

Surely they are a company and are required by law to keep details of payments made in and out, and by whom.

borgax

Well yes, sorry i should have been more specific.

I am talking of my personal information, as in name, address, etc.

JReacher1

I don't think a company in Gibraltar has to obey any UK legislation so they can basically tell you to get stuffed.

Why does it matter? These days peoples data is everywhere and there's nothing you can really do about it.

browneyedbazzi

If you read the regulations and guidance it appears that they are required by law to keep details for 5 years.

Just having details of financial transactions (money in, money out) without names and personal details attached would be far too open to money laundering so I expect they are required to keep personal details attached to the transactions.

keyser666

browneyedbazzi wrote: »

If you read the regulations and guidance it appears that they are required by law to keep details for 5 years.

Just having details of financial transactions (money in, money out) without names and personal details attached would be far too open to money laundering so I expect they are required to keep personal details attached to the transactions.

Exactly for this reason, but also prevents you signing backup up and whoring a new bonus

Money-Saving-King

borgax wrote: »

Well yes, sorry i should have been more specific.

I am talking of my personal information, as in name, address, etc.

Surely it's up to you to find a law that tells them you can force them to delete your details. Doesn't look like you're gonna have much luck though.

InsideInsurance

Even in the UK there is no legal case for someone to be able to demand that data is deleted. If that were the case we would all take out large loans then demand the bank and the CRAs delete the records of this.

Under the DPA a company must keep their records accurate and up to date as is reasonably possible. They must ensure they only keep information that they reasonably require and have suitable security in place etc.

There are clear reasons why companies need to retain customer data after accounts of almost any type are closed and so even if UK law did apply there it wouldnt give you the right to demand data is deleted.

As others have pointed out however the rock has its own laws and they do have their own version of the DPA

mattyprice4004

I don't understand what makes you think you can simply 'demand' a company deletes all information about you.

Did you not think they may need it for accounting purposes, to help with any future requests you may have etc?

Seems to leave them open to deleting all of someone's information, and them complaining when they need something REALLY important that's been deleted.

Anyway, as mentioned it's not their problem - find a law that makes them delete the data... except you won't as it doesn't exist (and a good job).

borgax

I'm also having the same conversation with CouchSurfing.
Clearly they will do what they want, and we don't have control of any of our own information once it's online, but it's just curiousity.

CouchSurfing's response was:

Thanks for the question. Couchsurfing retains a copy of all data submitted to us on secure servers in accordance with our Privacy Policy (https://www.couchsurfing.org/n/privacy) for member safety purposes, to ensure compliance with our policies, and to respond to potential requests from law enforcement. When your account is deactivated, your data is removed from public access.
Your information will not be used for any other reason once your account has been deactivated. We are unable to permanently delete your data from our servers, but please be aware that it is only retained for the reasons outlined above and is only accessible by designated staff members.

WTFH

Borges, it's not your"own information" if you've given it to someone else. It might be about you, but you've given it away.