Nat****West

Uxb

Yes, indeed
It seems to be a regular 'thing' on all types of forums with people wading in at full throttle. Never ever do they even consider that they might just be wrong and that there are other people out there who know a great deal more than they do about the subject.

If they merely asked the question rather than slingling the accusations round I suspect more would be willing to help. As it is, many will read the title and decide they will do their ironing/gardening instead of trying to explain something to someone who doens't want to hear what is being said.

I do wonder how these people function in their daily lives and how they actually interact in their employment with fellow workers, management, customers etc.

pmduk

It's like all the scam and rip-off threads, See either of those terms in a thread title and it's almost guaranteed not to be the case.
Having said that, in the OP's case, some bank staff are incredibly poor at explaining this issue.

DCFC79

Tjrw1985 wrote: »

I am sick to the back teeth of this terrible bank.

I left them ages ago as they are a p*** poor bank and now they are spinning a line to my girlfriend over an un-authorised transaction.

We purchased some vouchers on-line on Tuesday Morning, and it stated the first transaction was declined. We did it again and it went through.

2 payments have come out of the account and Natwest have said that the place we purchased need to cancel the transaction as they have requested it. They say, Natwest can just return as, Natwest are holding it in a suspense account.

They have sent us a letter via e-mail telling Natwest they can refund it, and Natwest are saying, "No, it is the merchants bank that have to cancel it".

Is it just easier to request a Visa chargeback? and is their any reason they can refuse this?

Any news OP ?