Nat****West

Tjrw1985

I am sick to the back teeth of this terrible bank.

I left them ages ago as they are a p*** poor bank and now they are spinning a line to my girlfriend over an un-authorised transaction.

We purchased some vouchers on-line on Tuesday Morning, and it stated the first transaction was declined. We did it again and it went through.

2 payments have come out of the account and Natwest have said that the place we purchased need to cancel the transaction as they have requested it. They say, Natwest can just return as, Natwest are holding it in a suspense account.

They have sent us a letter via e-mail telling Natwest they can refund it, and Natwest are saying, "No, it is the merchants bank that have to cancel it".

Is it just easier to request a Visa chargeback? and is their any reason they can refuse this?

alanq

Did the money actually leave the account or is it just an amount reserved which is showing as a reduction in the available balance? If the latter then the situation should sort itself out in a week or so when the merchant doesn't claim the reserved funds - which I know is not much comfort if that is money one needs access to now. http://en.wikipedia.org/wiki/Authorization_hold

opinions4u

So it's probably not the bank's fault?

stclair

Unless the transactions have actually debited your account the bank can not do anything about it.

I assume the failed transaction is pending and will drop off in x amount of days.

Plus they are correct it's the merchants bank that would have to request the cancellation of the pending transaction.

They are also possibly sick of recruiting daft customers :-)

pmduk

Why do you expect Natwest to refund something they haven't even paid out? The retailer has reserved the funds via an authorisation request. It is for them and their bank to correct any errors.

But it's much easier for all concerned to just blame the bank.

innovate

stclair wrote: »

They are also possibly sick of recruiting daft customers :-)

And of daft **** customers!

chambta

I don't suspect the answers given were what the OP wanted to hear.

Bangton

I'm with RBS who fall within the same group as Natwest and the self same thing happened to me just weeks ago. I purchased a monthly railcard, payment declined. Had funds so retried and next thing I know a £140 pass becomes a £280 pass!

Anyhow RBS stated I would have to go to the rail station or chargeback via Visa. I then researched the matter online and realised that actually banks sometimes reserve funds which they eventually release back to the account. In my case by the 5th working day the money was released back to my account. I could have done a chargeback but you have to allow a certain number of days so in my case it was sorted much much quicker than a chargeback by letting the bank system catch up IYKWIM

stclair

Bangton wrote: »

I'm with RBS who fall within the same group as Natwest and the self same thing happened to me just weeks ago. I purchased a monthly railcard, payment declined. Had funds so retried and next thing I know a £140 pass becomes a £280 pass!

Anyhow RBS stated I would have to go to the rail station or chargeback via Visa. I then researched the matter online and realised that actually banks sometimes reserve funds which they eventually release back to the account. In my case by the 5th working day the money was released back to my account. I could have done a chargeback but you have to allow a certain number of days so in my case it was sorted much much quicker than a chargeback by letting the bank system catch up IYKWIM

You can only do a chargeback if the transaction actually leaves your account and shows on your statement with the companies narrative.

Yorkie89NWB

This is EXACTLY how it works, and what most asdvisors will tell you:

The duplicate transaction:

1: Transaction showing as duplicate POS on your statement?
A: Contact company who should be able to refund, if that fails proceed to B.
B: Contact Visa Chargeback 08453660391 (Same for reoccurring transactions)

2: Transaction pending?
- Get authorisation code from customer service, go to merchant, they can then CANCEL the code within their bank, this should allow the transaction to drop back onto your AVAILABLE balance sooner.

If the company do not do anything, then it's usually within 5-7 working days that it will drop back onto the account. The bank in this case CANNOT do anything unfortunately.

Chances are with most duplicated transactions, they're just going to drop back on.

Money-Saving-King

chambta wrote: »

I don't suspect the answers given were what the OP wanted to hear.

Just by the shear tone of the op you tell they were bound to be in the wrong!!