AA Breakdown Repair cover. Is it legal?

AdrianC

Rover_Driver wrote: »

The Electronic Stability Programme has nothing to do with the steering.

The ESP will take input from a steering position sensor, so a faulty sensor could certainly cause the ESP to log a fault. I can see the low voltage being the cause of a fault code, too.

I can even see a faulty rack causing that position sensor fault.

What I struggle with is any viable link between the flat battery and the start of a "serious" problem with the steering.

ILW

Prothet_of_Doom wrote: »

The First AA man, should have told him not to drive the car as it had a potentially dangerous fault, and should have recovered it, and then it should have been checked out and fixed under warranty.

There are 1001 AA, RAC, Green Flag, etc members watching this thread with interest, and are going to base their next membership renewal on whether they perceive the AA are reasonable, or whether they are happy to give away all thier goodwill, because they can.

ESP light on is not a dangerous fault. Just means you need to know how to drive.

JimmyTheWig

spartadomingo65 wrote: »

2. The warranty - which I have had for several years - covers steering problems, yet a warning light on its own would not constitute a call out so that renders the warranty covering all steering as impossible to invoke which is misleading as the impression in the warranty document is stating that all steering problems are covered!

Not all steering problems are covered.
If you hacked off your steering wheel with an axe they wouldn't cover it.
Steering problems due to wear and tear aren't covered.

But in this case I don't see why, when the light persisted beyond when the first guy said it should, you couldn't have called out the AA saying that the light was still on and you weren't happy driving the car.

arcon5

Prothet_of_Doom wrote: »

The First AA man, should have told him not to drive the car as it had a potentially dangerous fault, and should have recovered it, and then it should have been checked out and fixed under warranty.

There are 1001 AA, RAC, Green Flag, etc members watching this thread with interest, and are going to base their next membership renewal on whether they perceive the AA are reasonable, or whether they are happy to give away all thier goodwill, because they can.

I highly doubt they'll loose 1001 customers, or anything close to it, based on this thread. Like most major corporations, they will already have tons of bad reviews on the internet which haven't seem them go under.

spartadomingo65

First of all, for those who have offered reasonable advice and comment , I thank you and for the other wannabe experts who have been a bit patronising and unhelpful to say the least ,do me a favour and please go and read your policies from cover to cover and have a good hard think.

Like I said and mainly for the hard of thinking, there are 2 main issues for me here.

(1) I misguidedly took out a breakdown repair warranty with the AA in the obviously incorrect assumption - as the facts suggest - that if my car was not able to be driven (whatever the cause ) then if it was included under the AA WARRANTY, then I would have no problem getting the defective part replaced? Wrong!!!!!

For the record, I suggest that before anyone who has not read the AA Repair cover document yet and proclaims to know what is and what is`nt covered, they go and read it first.

For example air conditioning compressors are covered, I have never heard of anyone being recovered to a garage because their aircon stopped working - so what is the liklihood of you being able to claim for a replacement? so am I wrong in assuming that including components like these are a bit misleading thus giving the impression that it is an extensive warranty?

Main point, I said from the outset that the warning light was not there when I last drove the car , so when it first appeared at the breakdown, I was willing to take the AA Patrol man at his word - THE AA REPAIR MAN TOLD ME TO IGNORE THE ESP WARNING LIGHT -who was I to challenge the experts? plus my car was due a service - something I forgot to mention earlier - where other warning lights are routinely extinguished .

The steering rack was the cause and it cost me £486 to have it repaired.

2nd point.I still feel the AA FAILED IN IT`S DUTY OF CARE to me their client! at least the patrol man should have run a diagnostic check before advising me to carry on driving.

I invite the Official AA poster to pm me with hopefully their proposals to do the right thing, I will keep you all posted, untill then, I have stopped all my AA Membership and if you don`t want a similar experience then take heed!

goonarmy

spartadomingo65 wrote: »

Beware, AA Recently turned down my legitimate claim - am I missing something?

Several months ago, I returned from holiday and my car would not start so I called the AA, as I had full breadown cover plus the repair warranty.

Repair man got it going claiming it was just down to a flat battery fair enough but I pointed out that a warning light on the dash - ESP - had not gone out.

His response was to tell me to ignore it - as it was not uncommon for warning lights to stay on after a jump start - He then said it would probably go out after a few journeys.j

Less than a month later ( Sunday night) I had to have the car recovered - under the breakdown cover by the AA - to a local garage after the window wiper motor gave out.

Next day the garage contacted me and asked if I had been aware that the ESP warning light was on and if so why had I ignored it as I had a major problem with my steering rack.

Cut a long story short, Although all steering is covered under the warranty, the AA would not authorise the repair as - wait for it - The car had been recovered for a faulty wiper motor so under there small print that rendered my steering problem inilegible.

Despite pointing out that I had highlighted the Fault code being displayed on the previous call out they would not budge.

Do you think I would be likely to win if I went down the small claims route.

Advice appreciated

Hang on. You had the car recovered because of a wiper motor fail?
And you ignored the aa response guy who said it will go after a couple of trips? Good luck with that.

spartadomingo65

Rover_Driver wrote: »

The Electronic Stability Programme has nothing to do with the steering.

I hope you`re not a mechanic!:eek:

spartadomingo65

goonarmy wrote: »

Hang on. You had the car recovered because of a wiper motor fail?
And you ignored the aa response guy who said it will go after a couple of trips? Good luck with that.

what are you on about?

spartadomingo65

ILW wrote: »

ESP light on is not a dangerous fault. Just means you need to know how to drive.

and you need to get out more, how many posts?

colino

I can see that your inroads with the AA have been assisted by your endearing charm offensive.