Virgin connection speed rumour or true!!!!

kayla

hi, ive been with telewest for at least 4 years and kept our phone and broadband package when it switched to virgin. i cancelled the tv as we watch alot of sky one and we are now with sky. anyhow we are on the elite package for broadband which costs £37 a month as my husband plays games online alot. i got told that now virgin media have changed their connection speed to 2mg during peak times and 10 mg off peak or vise versa. i am very annoyed at this as i am paying £37 for a top package and getting a crap connection speed. does anyone know if this true cos if it is im going to kick off with virgin big time if it is!!!!!

espresso

Why don't you test your speed here or here and find out for yourself.

:rolleyes:

BrunoM

See this thread just down the page
http://forums.moneysavingexpert.com/showthread.html?t=468550&page=1

or test for yourself - it's "not generally true" but some people are suffering, whether that's because Virgin are doing something different doesn't seem to be clear, though.

normanmark

kayla wrote: »

hi, ive been with telewest for at least 4 years and kept our phone and broadband package when it switched to virgin. i cancelled the tv as we watch alot of sky one and we are now with sky. anyhow we are on the elite package for broadband which costs £37 a month as my husband plays games online alot. i got told that now virgin media have changed their connection speed to 2mg during peak times and 10 mg off peak or vise versa. i am very annoyed at this as i am paying £37 for a top package and getting a crap connection speed. does anyone know if this true cos if it is im going to kick off with virgin big time if it is!!!!!

Yeah they have introduced traffic shaping during peak hours. During the peak hours customers on the top product will be on a 5mb service during these hours & back up to their full service outside of these hours!

sandybrag

kayla wrote: »

hi, ive been with telewest for at least 4 years and kept our phone and broadband package when it switched to virgin. i cancelled the tv as we watch alot of sky one and we are now with sky. anyhow we are on the elite package for broadband which costs £37 a month as my husband plays games online alot. i got told that now virgin media have changed their connection speed to 2mg during peak times and 10 mg off peak or vise versa. i am very annoyed at this as i am paying £37 for a top package and getting a crap connection speed. does anyone know if this true cos if it is im going to kick off with virgin big time if it is!!!!!

Between the hours of 4pm and 12pm you are allowed to use your connection at full speed until you hit a set limit. Once you hit your limit your full speed connection is then downgraded to a slower speed.
I hear you say its not fair, and I kind of agree, but this appears to be standard practice now across the board. Other companies either make additional charges when you hit the limit for every bit you go over, or terminate your connection altogether.

kayla

well by the looks of it im being charged for somthing i am not getting in my point of view. they havent let us know about these changes just like they didnt tell us about the whole sky thing. so in my view we have to here about changes to their company by word of mouth. not happy at all!!!!! gonna have to get on the phone and kick off and get a discount of some sort!!!!!:mad:

normanmark

kayla wrote: »

well by the looks of it im being charged for somthing i am not getting in my point of view. they havent let us know about these changes just like they didnt tell us about the whole sky thing. so in my view we have to here about changes to their company by word of mouth. not happy at all!!!!! gonna have to get on the phone and kick off and get a discount of some sort!!!!!:mad:

Well you still are getting the same speed, you just need to monitor your usage in the peak times to stay in accordance with their traffic shaping T&C's