ASDA online shopping - charged twice

j0nathon2

tinkerbell28 wrote: »

It's got nothing to do with the point I was making. Tesco may have done it. They haven't done for a very long time, (on their grocery arm) neither do the others.

The policy only states they do it, who says that other companies who do this just don't write it in the policy or explain it to their customers?

This isn't about updating their policies, it could be thousands of hours of IT changes - I am not saying they shouldn't be made, but on the other hand it's not about just changing some wording in a T&C.

There needs to be a balance of 1) how often does this happen and 2) what is the impact to customers. I don't do online grocery shopping, but I wouldn't have thought it's too often? And most customers probably have sufficient funds to not notice it has happened and therefore do not complain.

Ultimately merchants need a quick way of cancelling authorisations but unfortunately the system does not permit it. Otherwise where do you stop, I know this isn't groceries but would you complain if Asda authorised £400 for a TV then when they went to pick it it wasn't there or damaged and that lingered on your account for a week? It couldn't be forseen, nor would you expect them to pick a £400 TV without checking you were good for it. The back end bank systems do not permit us to cancel that £400 automatically.

unholyangel

tinkerbell28 wrote: »

I don't understand why it's relevant at all? You seem to be splitting hairs to try and save face. Completely clouding the water unnecessarily.

Currently Asda are the only supermarket who have this policy. None of the others do it. They may have done it in the past. But maybe, just maybe, they implemented better policies for their customers, or updated things to be more user friendly.

It's got nothing to do with the point I was making. Tesco may have done it. They haven't done for a very long time, (on their grocery arm) neither do the others.

My point stands, I'm not sure what yours is? If people want to avoid this, don't online shop at asda, they are the only supermarket who CURRENTLY do this. Simple.

Its relevant (at least to your posts) because you were condemning asda and only asda for something that not only they are guilty of. You made a point of saying other retailers don't do it and stressed several times its only asda that do it. You brought it up but now all of a sudden its irrelevant because its being disagreed with?

As for implementing policies to better their customers.....it took them at least 6 years to do so (and that's providing it still doesn't happen despite what their policy is). At that rate we might just be getting somewhere in about 200 years.

This doesn't happen on every online order from asda. It doesn't even happen on every online order that differs on delivery day compared to what was ordered.

Why don't we just stick to the facts and give the rest a pass.

tinkerbell28

[QUOTE=unholyangel;64114824]Its relevant (at least to your posts) because you were condemning asda and only asda for something that not only they are guilty of. You made a point of saying other retailers don't do it and stressed several times its only asda that do it. You brought it up but now all of a sudden its irrelevant because its being disagreed with?

As for implementing policies to better their customers.....it took them at least 6 years to do so (and that's providing it still doesn't happen despite what their policy is). At that rate we might just be getting somewhere in about 200 years.

This doesn't happen on every online order from asda. It doesn't even happen on every online order that differs on delivery day compared to what was ordered.

Why don't we just stick to the facts and give the rest a pass.[/QUOTE]

Yes it is relevant. ASDA are the only online grocery outlet to use this system. They have been for quite a few years now.

TESCO grocery, I'm not talking about direct, haven't done this for many years.

Asda do, I'm not sure why you're finding that such a hard piece of information to process and accept you maybe are, shock horror, wrong. Instead of trying to suggest I've said something false. ASDA are the only supermarket to use this system of pre auth, that's a fact.

It's you who is incorrect or giving out bad information. I'm not sure why you'd try and labour a false point. You know full well I was talking about grocery delivery of the main 4 and their current systems. I also said it only kicks in after x amount. That amount varies, there is no rhyme or reason to it, it looks to be around the £5-£10 mark. Unless you miss understood and don't feel you can back down, I get that.

If people don't want this to happen I'd advise they go to Ocado, Sainsbury or TESCO. None of them do this.

I've had to help out families who use ASDA and have had their accounts wiped out by this process many times, in absolute tears when they have no money left and their husbands are away.

Asda pre auth the whole amount the night before, then if the shopping is out by x amount, they have to do another authorisation for the money. So no, this doesn't happen every time, but it's a risk if you shop with ASDA. Likewise it's most likely to happen if you amend you're order late at night, after the pre auth has been done.

TESCO, Sainsbury's and Ocado. Only take the full amount after picking. Up until then it's a token authorisation. So this situation is avoided.

It has been like that for several years now at least.

So you maybe trying your hardest to prove you aren't actually incorrect, when you are, I'm not sure why. As it's just not helping people who are in this situation.

Anyone unsure, go and read the t&c's of all the supermarkets, it's buried deep in the literature, you'll see it's only ASDA who do it, which is why it happens.

If they don't want to take the risk, they need to go to one of the other 3.

lucy03

tinkerbell28 wrote: »

Nonsense. It's the way ASDA do it and it's a very well publicised problem. They wipe peoples accounts for two lots of shopping because of their payments system. Which is a nightmare considering they're aiming for the "budget conscious" shopper. At possibly the lower end of income brackets. So no over draft facilities or the ability to get one.

Neither Tesco, Ocado nor sainsburys have the problem. So I'd suggest voting with their feet. Most places only ever pre auth a token £1 or so. Asda don't, hence the problem.

Tesco did it to me the first time that I purchased from them for a home delivery as I recall the pre-authorisation took a few days to be returned, although they haven't done it since. That was about 18 months ago though so I don't know if its changed (or whether they felt I was high risk).

unholyangel

lucy03 wrote: »

Tesco did it to me the first time that I purchased from them for a home delivery as I recall the pre-authorisation took a few days to be returned, although they haven't done it since. That was about 18 months ago though so I don't know if its changed (or whether they felt I was high risk).

Now I'm just waiting on tinker coming back and saying you must be my alter ego trying to save face again.

:rotfl:

Oh and tink, saving face is backtracking on what you say to make it sound like you weren't mistaken. I haven't backtracked on anything I've said and I stand by my original post saying asda are not the only ones to have done this.

I'm wondering if you're going to stand by your statement saying Tesco haven't done it for many years in light of Lucy's post above?

You seem to have such a hatred of asda that its blinding you to the failings of other supermarkets. I've seen equally as many bad complaints about Tesco and the likes on MSE as I have asda. They're both as bad as each other.