BT Baby Monitor 250

Peco141

We received a BT Baby Monitor 250 as a gift from my Aunt for the birth of our new born baby daughter in June 2012 .

The baby monitor worked great for just over a year, with very little use in the first 6 months I may add. With more use out of it in the last 6 months we came to depend on it as our daughter loves the music and lights to help her get to sleep.

In the recent weeks however the monitor has developed a fault. The front control buttons stopped functioning and the device powers itself on randomly when charging.

My Aunt unfortunately passed away 2 months ago due to ill health and I am therefore unable to obtain the receipt or any bank statement for proof of purchase. I do know however that it was bought from out local Mothercare along with a Mothercare changing bag gift.

A quick look at the Mothercare website shows that this particular baby monitor is still available at a reduced price and comes with a Free 1 year guarantee. Quite likely that the guarantee on our BT Baby Monitor will have passed if the current device is selling with just a one year warranty, although I cannot be certain it was only a year guarantee we received.

I contacted our local Mothercare by telephone and was advised they could not repair or replace the device without proof of purchase. I do have full packaging with original box and manual etc which includes serial numbers and bar-codes but was again advised that this was insufficient proof of purchase and there was nothing they could do for me.

Under normal circumstances most people would take the hit and buy another baby monitor, unfortunately however we are not in the position, financially, to do that at this moment.

I have therefore decided to chance my arm and send it direct to BT the manufacturers, if only I could find the appropriate address. I contacted BT Shop who declined to provide me with an address, advising me to contact the retailer again.

Am I wasting my time because the guarantee is likely expired or should I continue my pursuit of a repair or replacement direct from BT?

Are there any consumer rights that I may be missing?

Any help or guidance would be hugely appreciated.

ThumbRemote

Unfortunately, without their goodwill, you are pretty much stuck.

The legal consumer rights for the purchase are with your aunt. The retailer is quite entitled to ask for proof of purchase before dealing with the issue. Therefore on both these counts they can refuse to deal with you.

Depending on the visual condition of yours, you could attempt to buy a new one, then the following day return the now faulty one in the new box, for a refund. This is fraudulent, they may find out from the serial numbers what you've done and pursue you for their costs. On the other hand, you may get away with it.

wealdroam

Have you seen the two phone numbers mentioned on page 39 of the User Guide?

Also on this webpage:

Product helpdesk information

If your product is within warranty:
By phone: 0808 100 6554
Monday to Friday 9.00am to 5.30pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent
By phone: 0800 980 8999

Fosterdog

How much would it be to buy a new one? Would it maybe be cheaper to buy a mobile or cot toy with music and lights for your daughter instead?

Peco141

ThumbRemote wrote: »

Unfortunately, without their goodwill, you are pretty much stuck.

The legal consumer rights for the purchase are with your aunt. The retailer is quite entitled to ask for proof of purchase before dealing with the issue. Therefore on both these counts they can refuse to deal with you.

Depending on the visual condition of yours, you could attempt to buy a new one, then the following day return the now faulty one in the new box, for a refund. This is fraudulent, they may find out from the serial numbers what you've done and pursue you for their costs. On the other hand, you may get away with it.

Yeah I don't blame and understand the line that Mothercare has had to take.

I wouldn't want to do anything fraudulently so I may take a chance to send it and hope for a little goodwill. It would only cost me recorded delivery charge. Perhaps worth it at the off chance. That is... if I can find an address.

Peco141

wealdroam wrote: »

Have you seen the two phone numbers mentioned on page 39 of the User Guide?

Also on this webpage:

I had not thought of checking for these numbers. I'll call them tomorrow! Thank you.

Off to check page 39....

Peco141

Fosterdog wrote: »

How much would it be to buy a new one? Would it maybe be cheaper to buy a mobile or cot toy with music and lights for your daughter instead?

Around £50. Good idea but we still need the monitor aspect of the device.

Peco141

Another reply from BT Shop advising they cannot give me a BT address. How disappointing.