Holiday Compensation: Seperated our Young Family

photome

richardw wrote: »

Virgin sold a holiday to a family with infants whose requirements for interconnecting rooms were essential to enjoy their holiday. Because interconnecting rooms were not guaranteed Virgin should not have sold this holiday to a family with infants.

That analogy could be made to fit many sales from many different retailers but at the end of the day shouldn't the buyer take some responsibility

richardw

When something is 'essential' to satisfy the requirements of the purchaser and there is a risk that it won't be provided then the product should not be sold.

It's easy to do with holidays, when an infant is selected the booking software should be programmed to end there.

peachyprice

richardw wrote: »

Virgin sold a holiday to a family with infants whose requirements for interconnecting rooms were essential to enjoy their holiday. Because interconnecting rooms were not guaranteed Virgin should not have sold this holiday to a family with infants.

What a load of rubbish. You really think that everyone travelling with infants ONLY ever book hotels with interconnecting rooms? And if they don't it's the TA's fault once they get there?

Most parents travelling with infants would book a family room, not two rooms, interconnecting or not.

richardw

No it isn't.
Of course family rooms are preferred, but were they offered one?

duchy

Unlikely the system would have allowed them to book one due to fire regulations.

Two adults, three child AND a baby in one room would be exceeding the maximum permitted number in most hotels.

photome

richardw wrote: »

When something is 'essential' to satisfy the requirements of the purchaser and there is a risk that it won't be provided then the product should not be sold.

It's easy to do with holidays, when an infant is selected the booking software should be programmed to end there.

I honestly don't know where you are coming from.

As I said you can apply that analogy to so many sales.

Why is it that so many people think that someone else should take responsibility for their own actions

I have taken an infant on holiday a few times and shared a room, If I wanted connecting rooms I would not have booked unless it was gteed (which it never is). I wouldn't expect the travel agent to not sell me a holiday it would be my choice.

If I needed more rooms and wanted to be together my choice would probably be a villa

richardw

photome wrote: »

I honestly don't know where you are coming from.

Do you think in the OP's case that an interconnecting room is an essential requirement of the holiday when they have 4 children including one under five and an infant?