House with no active phone line

3card

Just a quick question that hopefully someone will have an answer to

My daughter as just purchased her first house and will be moving in very soon

The house has been empty for 6 years so there is no active telephone line to the house at the moment but she wants Sky TV & broadband if the deal is good enough. Although there are phone sockets around the house.

My question is does she needs to approach BT first with regards to the phone line or will sky sort this out?
If she sorts the line out with BT does this normally start a contract with them?

Just for the record there is no Virgin Media in the area she will be living

Thanks for any help

Mick

macman

No, any provider can arrange for a reconnection. Although it's BT OR who do the actual work on their behalf.
If she goes to BT Retail for a reconnection then this will normaly require a minimum 12m line rental contract.
Assuming that she's on a Sky LLU exchange, then that's probably the best deal if she wants a triple play bundle.

Dimey

I recall Orange broadband threw in the line connection fee at a reduced price (£50ish?) for joining them. Maybe others do that.

duchy

If she wants Sky broadband then Sky will do the phoneline too and connect them both up at the same time. No need for her to contact anyone else first-she just orders all three services together. One call-job done.

duchy

Dimey wrote: »

I recall Orange broadband threw in the line connection fee at a reduced price (£50ish?) for joining them. Maybe others do that.

Sky didn't charge me a connection fee at all when I moved from Virgin to Sky.

Dimey

duchy wrote: »

Sky didn't charge me a connection fee at all when I moved from Virgin to Sky.

Great.
Just to clarify. My situation was because I didn't have a phone line so it had to be installed. Not just swap service provider.

dumpallhere

duchy wrote: »

Sky didn't charge me a connection fee at all when I moved from Virgin to Sky.

Did you have an existing active phone line at the time?

Sky charges £15 for activating a "new" phone line. Zilch if you already have one and are switching to Sky (from any other provider).

[Deleted User]

I would contact Sky direct and explain the situation regarding your phone line, they will either be able to arrange reconnection or suggest the best course of action.
My mother in law was in the same situation when she moved house and she had to pay more than £100 just to activate the phone line - a rip off but there was nothing we could do about it.

aliasojo

Plusnet charges £49 to activate a new line.

Sky charges £15 to do the same.

Different companies have different charges and even then the charges can change depending on their current offers or promos.

chanz4

Tesco charge £30