Billing problems with First Utility

Sharon140

We have been with First Utility for almost 2 years and our contract is up in December 2014. Until July this year we have never had a problem with them, we pay for what we use on a monthly direct debit.

In July this year we had our gas meter changed and since then we have not been asked by First Utility for the readings also even though they are emailing me for the electric meter readings they are not sending me any bills. :eek:

I have contacted First Utility twice by contact form on their website and am told that their technical team is looking into why I am not receiving any bills and also phoned them which took over an hour altogether with waiting for an operator to speak to, that was a complete waste of time as they also told me the technical team would look into it :eek: I am putting the money I think I should be paying away so that I am not going to get hit with a bill that I cant pay but I am getting so fed up with this now I can wait for December so I can change suppliers

Anyone got any suggestions at all to help me or should my next step be a letter to the energy ombudsman? any suggestions will be gratefully received