Has anyone being successful with an Ask Bongo Refund

dorcas.w

{Edited by Forum Team}
At no point was he told it cost money and at no point was he asked to confirm his age.

Of course I came straight to MSE and found this thread, I sent the email suggested in earlier thread last night and had a reply this morning asking me to put in a request for a paypal refund which thy say will be dealt with within 5 days.
If I don't get it I shall be sure to post back.

My son now knows that short number texts usually cots money, and not all youtubers are honest about their video content!

pmduk

Paulsl wrote: »

Go to mobilerefund at Co.uk to get a refund

DON'T

Go to the official regulator instead

hander

pmduk wrote: »

DON'T

Go to the official regulator instead

Why don't? Just suffered same problem and am being advised to go to this site for refund.

pmduk

You'll see that the original post mentioning the site has been deleted. You've somehow got tangled up in one dubious site, (hence the askbongo charge) why risk more?

BTW Who has advised you to use that site?

hander

63336.com has offered a refund on texts my daughter sent.

They are asking me to go the site, fill out a form for a refund via paypal or directly into my account.

It seems legit and while I think their practices are despicable, I just want the refund.

pmduk

As the site referred is offline I'm not sure how you feel it is legit? This thread is talking about askbongo, yet you now mention a different company? One of us is confused and it isn't me.

hander

Perhaps I wasn't clear enough.


I am in the same situation as the OP but with a different premium line called 63666 (http://63336.com/). I wrote to them and they offered a refund via:
https://www.mobilerefund.co.uk/forms/refund

I was about to follow their instructions when a quick google brought me to this thread.
I then read your warning NOT to get a refund via the above site.
I then queried why of you (but failed to add it was in a relation to a different premium site). It seems perfectly plausible that this site is used for refunds - it's a simple form to fill out.

I'm not confused. But my explanation was perhaps confusing.

Thanks for you help - the original question remains. Why, if they've offered to refund, should I be suspicious of the refund site above?

pmduk

Who runs the site? It's hidden by an anonymous domain provider. Most of the site is unavailable except for the form you link to.

Is the site registered under the Data Protection act and GDPR compliant? The form could be knocked up in a few minutes flat. You need to be protective of your details online.

hander

fwiw, it's clearly the same outfit as Bongo from their customer serice message:

Thank you for your message!
This is to confirm that we have received your request and we will respond as soon as possible.
Kind regards,
Ask Bongo Customer Support

I've submitted my request to them.
There is no reason to think this is illicit in any way, i feel. We enter our details on dozens of sites in various places on the web. If they are refunding money to me, it feels like it's a reasonable request for info, e.g. name, phone number in question, paypal address.

Tbh, I appreciate the need to guard one's personal info but in this case, I think you're being overly concerned.

hander

As a postscript, the money was refunded in full to my paypal account within a few days of my completing the form. They payment was from Bongo (NB: it was actually for a service provided by 63336, but clearly the same outfit).