Npower - £593.82 in credit...

spaceboy

Logged in to the website today to find I am £593.82 in credit. Yet I'm still paying £49 a month and not using that much. I submitted meter readings 4 months ago. How do I get my £593.82 back and has anyone else found Npower building up a little fund for themselves at your expense?

sheffield_lad

Are the last meter readings actual or estimated?

I am with np and they have always automatically put the money back into my account when I am in credit.

If I was you I would call them 10 mins call issue resolved.

spaceboy

Actual. What is an estimated meter reading? Surely you look at the meter and submit the numbers online so it's actual.

I have emailed them about it.

ValHaller

spaceboy wrote: »

Actual. What is an estimated meter reading? Surely you look at the meter and submit the numbers online so it's actual.

An estimated reading is where the supplier surprisingly estimates what the reading would be and this is done if there is no actual reading available from the customer or a meter reader.

You cannot rely on the fact that you submitted readings to guarantee that the reading used is not estimated. Take a look at your bill. It should show whether your readings are

• Taken by a meter reader
• Taken by you
• Estimated

matelodave

To be that amount in credit when you are only paying £49 a month suggests that you don't check your bills or meter very often as it would take 12 month to accumulate all of that even if you didn't use any electricity at all. You should keep an eye on your use and give them regular meter readings so you can check your bills - then you can get them corrected so you don't either under or over pay.

If you don't monitor or correct your bills then the supplier will assume that you are quite happy to be in credit, they aren't so keen when you owe them money though so it's down to you to make sure it's correct.

Bear in mind however that you will be moving into the cold, rainy season and your usage will probably increase so it's worth being a hundred or so in credit at this time of year to help get you though winter.

superbigal36

Careful it is not a credit balance alone.
It needs a bill against it to make it accurate.
If N-Power do not produce a bill (They should every 6 months) then that balance just keeps on increasing whether you supply readings or not.

Check the account activity field to find when your next bill and re-assessment is due ?

Marauder999

Found out my parents had amassed £1000 in credit with them. It only came to light after my Dad sadly died and my brother and I had to deal with all her financial affairs.

After 2 months and much messing around with NPower we have eventually got a credit in her account for the full amount.

Don't let them fob you off with silly excuses.

spaceboy

I dont see how there can be any excuse for them to build up that much credit on my account when I submit meter readings for them. I fail to see how there is any reasonable excuse at all.

Billie-jo

Have just had a bill off npower and am £221 in credit. They have reduced DD by £12 per month and paid me £84 back into account without me asking. However tomorrow I shall phone them and ask to keep payments the same but for them to pay the rest of the £221 back - the extra £137 will be better in my bank than theirs. Just think of all the interest they must be getting if they do this on just half their customers.

superbigal36

spaceboy wrote: »

I dont see how there can be any excuse for them to build up that much credit on my account when I submit meter readings for them. I fail to see how there is any reasonable excuse at all.

Again be careful.
Has a bill been actually generated at any time on your account ???
You can submit meter readings every day and they are recorded.
It does not however affect your balance unless they produce a bill.

neneromanova

Why not do a meter reading today, input the readings on their website and wait a few days for a bill to be generated and then you can see how much you really are in Credit?