Continually having to refresh as computer keeps freezing

katies_mum

Don`t think I use it, could I uninstall it?

waddler_8

You could.

Do you have a google account? You may get a certain amount of free space with Dropbox so it enables you, amongst other things, to upload pictures from a smartphone etc.

katies_mum

Thanks again. Yes I have gmail account, is that google?

Can i ask about Rapport? I thought this was what your bank asks you to download for passwords etc? also can`t seem to find it in my list of programms. I have had this installed for quite a few years,

I`ll leave that one until I hear from you if thats ok. Everything else uninstalled, just going to run that link now.

waddler_8

==== System Restore Points ===================
.
RP376: 02/09/2013 07:58:27 - Windows Update
RP377: 03/09/2013 12:03:43 - Windows Update
RP378: 06/09/2013 19:46:30 - Windows Update
RP379: 11/09/2013 03:06:47 - Windows Update
RP380: 12/09/2013 03:00:33 - Windows Update
RP381: 12/09/2013 03:26:53 - Installed Rapport

.

Updated recently?

katies_mum

Thats odd, as I havn`t installed it!! I might be rubbish at this stuff but would remember if I had been asked to install something. I try and get it uninstalled.

Please can I ask about this bit:

1. Open Computer by clicking the Start button , and then clicking Computer.
2. Right-click the drive that you want to check, and then click Properties.
3. Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
   To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors.
   
   I can`t find `tools tab` there is nothing saying `tools`. Help please!!
   

elektra

Whilst Waddler is having some deserved downtime ...

does this help? - this is what screens should look like. I'm assuming Windows 7.

http://www.w7forums.com/use-chkdsk-check-disk-t448.html

katies_mum

Thank you, I must have been right clicking on the wrong bit, I printed off the instructions and followed them!

I expected to get a report or box come up to say it had checked it and whether or not there were any errors, does this not happen?

elektra

katies_mum wrote: »

Can i ask about Rapport? I thought this was what your bank asks you to download for passwords etc? also can`t seem to find it in my list of programms. I have had this installed for quite a few years,

I`ll leave that one until I hear from you if thats ok. Everything else uninstalled, just going to run that link now.

Look for it under the name Trusteer Rapport. The reason Waddler suggests uninstalling it is because

a) not necessary
b) causes many problems, from blue screen startup problems to hanging like you are having. I could find numerous threads giving examples.

You say you have been having problems a few weeks. This does not fit with a Rapport update of a couple of days ago but could still be a cause of your problem. But if you are not sure yet that you want to uninstall, you could disable it.

http://www.youtube.com/watch?v=tO_McxOxH4w

katies_mum

Thanks again, I found it about 20 mins ago under Trusteer Rapport... don`t ask how!! as I`m not so sure..lol

I have had it quite a while, but am at a loss to know why it was installed on the 12th. If you are both of the opinion it is not necessary then I will remove it (I thought I had to have it).

Thank you, fingers crossed everything will work properly now. Ill let you both know how it goes.

katies_mum

Good morning,
I have uninstalled Rapport, re-started the computer and it started checking the disc then went onto sign in page. Please could you tell me is that all that happens, I thought I might have got a report or something?
Think I have done everything you suggested...I`ll let you know how it goes.
Many thanks