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JSA clerical payments

2

Comments

  • ahai1
    ahai1 Posts: 1,589 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Hackney BDC have paid me today without me taking any action.
  • portly1
    portly1 Posts: 283 Forumite
    ahai1 wrote: »
    Hackney BDC have paid me today without me taking any action.

    I am pleased for you.

    I'm still waiting for the 2 weekly ESA payment that was due last Wednesday!!
    They have told me (once again!!) that it should be in my bank by tomorrow. Just checked 5mins ago - still outstanding from Canterbury BDC.

    Good job that I can afford to wait a week for it. What happens to those that can't?
  • missapril75
    missapril75 Posts: 1,669 Forumite
    Eighth Anniversary Combo Breaker
    ahai1 wrote: »
    Hackney BDC have paid me today without me taking any action.
    It sounds like they have something in place to prompt them into making the due payment.

    Asking you to let them know is just in case that "something in place" fails.
  • ahai1
    ahai1 Posts: 1,589 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Hackney BDC have improved over the years and they hardly ever miss a call back now.
  • portly1
    portly1 Posts: 283 Forumite
    ahai1 wrote: »
    Hackney BDC have improved over the years and they hardly ever miss a call back now.

    Shame that the same can't be said for Canterbury BDC.
  • ahai1
    ahai1 Posts: 1,589 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You can always start a petition.

    Most of them are good people trying to work best they can with the system but you get a few rotten apples.
  • portly1
    portly1 Posts: 283 Forumite
    ahai1 wrote: »
    You can always start a petition.

    Most of them are good people trying to work best they can with the system but you get a few rotten apples.

    That's exactly how I view it also. I don't blame the staff I blame the system. Unfortunately the system is as it is.
  • ahai1
    ahai1 Posts: 1,589 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    They could make one change which is to allow the staff on the phone to issue payments rather than passing it onot someone else.
  • ahai1
    ahai1 Posts: 1,589 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I got a standard letter from them. Does that mean I am off clerical?
  • lld01
    lld01 Posts: 224 Forumite
    ahai1 wrote: »
    I got a standard letter from them. Does that mean I am off clerical?

    If its a standard letter giving a breakdown of your entitlement then more than likely yes
This discussion has been closed.
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