Flight time change by BMI Baby

Bobtanner

Hi Folks

I have just registered on here following receipt of Martins email today where I read with interest the changes to EU compensation for flight delay. I have had a quick browse through the forum before posting and have seen some posts that almost answer my question but am still unsure and would be grateful of any help you guys may have.

Here's the details:

2 years ago my wife and I booked flights via the BMI Baby website from East Midlands to Geneva. We arrived at East Mids 2 hours before departure time to be told that it had gone earlier that morning. The BMI staff said that they had emailed me about the change but I never received any such email. I later requested a copy of the email that they supposedly sent but didn't get a response. They didn't have another flight to Geneva for 3 days but had one to Paris the day after.

We returned home and after checking my emails for the non-existant BMI notification I booked 2 Air France flights from Paris to Geneva. We caught the flights to Paris and eventually arrived in Geneva a day and half later than originally planned.

We were told by the staff that it is the customer's responsibility to check flight times 24 hrs before departure (something I hadn't done but have done without fail ever since).

My question is, is this as it appears to be, totally my own fault for not checking 24hrs before or am I justified in expecting them to show me evidence of an email notifying me of the change?

Thanks in antcipation.

Bob

Aedus

I would ask to see a copy of the email sent, there's no reason why they shouldn't, and is not unreasonable to ask to see it. It depends when they sent the email though, if it was within 2 weeks of the flight your rights would have been different to if they sent it a month before. Generally I thought carriers had an "accept" for flight changes, and if you didn't accept them, they attempted contact again.

Alan_Bowen

Since BMI Baby no longer exist, and the chance of emails from 2 years ago being found at this stage, I think you should forget this claim

richardw

British Airways are responsible for bmi baby flights, so contact them.

It is unlikely that bmi baby records that are less than 6 years old have been lost.

Centipede100

Bobtanner wrote: »

Hi Folks

I have just registered on here following receipt of Martins email today where I read with interest the changes to EU compensation for flight delay. I have had a quick browse through the forum before posting and have seen some posts that almost answer my question but am still unsure and would be grateful of any help you guys may have.

Here's the details:

2 years ago my wife and I booked flights via the BMI Baby website from East Midlands to Geneva. We arrived at East Mids 2 hours before departure time to be told that it had gone earlier that morning. The BMI staff said that they had emailed me about the change but I never received any such email. I later requested a copy of the email that they supposedly sent but didn't get a response. They didn't have another flight to Geneva for 3 days but had one to Paris the day after.

We returned home and after checking my emails for the non-existant BMI notification I booked 2 Air France flights from Paris to Geneva. We caught the flights to Paris and eventually arrived in Geneva a day and half later than originally planned.

We were told by the staff that it is the customer's responsibility to check flight times 24 hrs before departure (something I hadn't done but have done without fail ever since).

My question is, is this as it appears to be, totally my own fault for not checking 24hrs before or am I justified in expecting them to show me evidence of an email notifying me of the change?

Thanks in antcipation.

Bob

It is generally good practice to check flight times in the weeks leading up to departure but there is nothing in the Regulation to suggest that your claim would be denied on that point.

For once I am going to disagree with Alan and say that you seem to have a valid claim for denied boarding owing to the airline inadvertently omitting to inform you of the time change in your flight. The airline carries the burden of proof as to whether you were informed of the flight change or not and this aspect is both enshrined in the Recitals to the Reg and in the Reg itself (Art 5.4).