Not sure how to proceed - Natwest

billy2

My bank Natwest has written to me (twice now) informing me that i may have been mis-sold PPI and makes a reference to 3 specific loans - two in 2003 and one in 2007.

The problem i have is they are asking for answers to five specific questions, which in all fairness is impossible to answer with any accuracy.

Has anyone else had this problem.

Regards

Billy

McKneff

What questions are they asking.

Other than that, if you don't know, then say just that.

If you don't remember, then just say that.

That's the truth and its all you can say.

billy2

McKneff wrote: »

What questions are they asking.

Other than that, if you don't know, then say just that.

If you don't remember, then just say that.

That's the truth and its all you can say.

OK - Take for example:

"If you feel that you received a personal recommendation to take out the policy, please give full details"

Thats a rather hard question to answer from 2003. I may have been recommended, but if i say i am not sure/cant recall then clearly this would be to my disadvantage?.

With this considered how do PPI claims companies succeed on your behalf?

-taff

just say you don't remember.

you're over thinking it.

billy2

-taff wrote: »

just say you don't remember.

you're over thinking it.

Thanks for the reply...yes i have often wondered if that is the case.

Here's the obvious bit and forgive my honesty here. Considering that i appear to have bought PPI on 3 occasions i may have 3 cases to claim here, but feel my genuine uncertainty, will result in a fail.

If i went to a PPI claim company i might have a better chance of winning.....70% of something as opposed to 100% of nothing.

Thanks

misschicken

A claims company will have to provide exactly the same information and have no greater chance a getting you a refund.

[Deleted User]

billy2 wrote: »

If i went to a PPI claim company i might have a better chance of winning.....70% of something as opposed to 100% of nothing.

All a claim company does is put a stamp on the envelope containing your complaint. This will be the same complaint you would make if you put it in an envelope addressed to the Bank instead of allowing the CMC to forward it for you

billy2 wrote: »

With this considered how do PPI claims companies succeed on your behalf?

They only "succeed" if your complaint is valid in the first place, they can't create a successful complaint if you don't have one.

billy2

At last...i am learning something

McKneff

It isn't to your disadvantage, it is the truth.
It is to your advantage if you can demonstrate to them that you are being truthful.

No way you should lie or fudge because if something comes up in the investigation which disproves what you say then, well, it will be brick wall time.

My daughter was exactly the same as you. Don't know, can't recall.
A few weeks later she got a cheque for just under £800.

Good luck with it. If you are entitled to it, you will get it.

billy2

McKneff wrote: »

It isn't to your disadvantage, it is the truth.
It is to your advantage if you can demonstrate to them that you are being truthful.

No way you should lie or fudge because if something comes up in the investigation which disproves what you say then, well, it will be brick wall time.

My daughter was exactly the same as you. Don't know, can't recall.
A few weeks later she got a cheque for just under £800.

Good luck with it. If you are entitled to it, you will get it.

Great words...thank you for your advice.


Right...who's recently completed said Natwest form so i can copy it :rotfl:

Just joking :cool:

-taff

Statistically, you're less likely to win with a claims company anyway.