Monarch fight ZB594

fairfield

Hi ,
anybody claimed and won for Monarch flight ZB594 Mnchester to Faro Portugal on the 24/10/10.

JPears

Please delete this thread to avoid clutter and post on the thread dedicated to Monarch.

Woody888_2

Hi

Wondered if anyone can help.....

I sent the letter template to US Airways... We were cancelled for 24hours Xmas 2011. They put us in a hotel for the night.
We were cancelled, we were told because the pilot had gone over his hours... So their fault?
We were actually sat on the plane for a while before being told to get off.
So a cancellation of 24 hours.....

I have received an email today from them basically saying that under the EU regulations I pointed out they do not have to give compensation of 600 euros each....... Is this right? I'm not great at understanding ALL the regulations... I jus know we were entitled to claim....

They have OFFERED us $800 each of their travel vouchers to be used in one year..... Wouldn't be bad if
1. We are determined never to fly with them again after this issue
2. I am pregnant and cannot fly in a few months
3. Certainly couldn't use them in the next few months...

Can I complain and say this is not good enough! HELP....

Thank u

W

Caz3121

Woody888 wrote: »

Hi

Wondered if anyone can help.....

I sent the letter template to US Airways... We were cancelled for 24hours Xmas 2011. They put us in a hotel for the night.
We were cancelled, we were told because the pilot had gone over his hours... So their fault?
We were actually sat on the plane for a while before being told to get off.
So a cancellation of 24 hours.....

I have received an email today from them basically saying that under the EU regulations I pointed out they do not have to give compensation of 600 euros each....... Is this right? I'm not great at understanding ALL the regulations... I jus know we were entitled to claim....

They have OFFERED us $800 each of their travel vouchers to be used in one year..... Wouldn't be bad if
1. We are determined never to fly with them again after this issue
2. I am pregnant and cannot fly in a few months
3. Certainly couldn't use them in the next few months...

Can I complain and say this is not good enough! HELP....

Thank u

W

Start with this thread https://forums.moneysavingexpert.com/discussion/4445417 read the FAQs and post further on that thread if necessary.
In short it appears you have a claim assuming that your delayed flight was departing from the EU and was not your return flight