why is my net connection slow?

matty2767

i have broadband with bt but it is very slow and has been for a few days. i know you cannot alsways go by the speed testers but they all point to the same result and general browsing is bad as well. downloads are rubbish and not worth bothering with. i have used the standard bt tester and these are the results. does anyone have any ideas on why my connection is so slow. also how come i can connect at 4.5mb yet my ip profile and actual speed are around 0.5mb?

thank you in advance




Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4704 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 425 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

alanclose

You could have some nasties that are stealing your bandwidth. Have you run antispyware and antivirus programs

matty2767

but would this explain why i have a low ip profile. and i have antivirus and firewalls already

espresso

Have you tried rebooting your router?

alanclose

Do you download a lot? I know some ISP's restrict some people with very high usage

Browntoa

I'm with BT, been slow the last few days, i've changed out all the filters and tightened up all the connections on the extensions, , rebooted the Hub

up from 1.8meg to 2.8 meg for 2 days now

matty2767

rebooted a number of times over the past few days. yesterday i couldnt get a downstream connection of 1mb so tonights 4.5 is an improvement although the actual speed hasnt changed

matty2767

browntoa can you run the http://speedtester.bt.com/ and see what you get please

Browntoa

have you tried th BT speedtester ?
http://speedtester.bt.com/

JamesUK_3

Your IP profile with BT is currently 500. This means at present it is the maximum speed you can get down your line. IP profiles on ADSLMAx should move up and down based on line quality, line length and all sorts of different criteria. (Mine moves between 4500 and 5500 mostly due to weather conditions and atmospheric problems).

If you can connect at 4500 and have a decent SNR it might be worth having a word with your ISP and asking them to put a fault request through to BT. Sometimes profiles get stuck on either 500 or 2000 and they need a kick to get them moving again as they would normally.

(Should note that if you were previously connecting at 500 then it can take a few days to automatically change anyway, so it may be worth leaving it a day or two to see if it climbs up)

matty2767

i used to have a fixed 2mb adsl line with bt and they 'upgraded' me onto the adsl max upto 8mb. i have never had 8mb but had 4.5mb late last week,.