I received a message to my phone this morning and I was wondering if Vodafone have the right to charge me a fee just because I don't use direct debit. I have a 24 month contract with 12 months already gone and are they allowed to just slip in a charge into my contract that wasn't there when I signed it???
Here is the message....
Why not set up a direct debit to pay your bill & save money? There's a £3.53 a month charge if you don't pay by direct debit. We'll be adding this fee 30 days from today, so you have time to change your payment method to avoid this fee on future bills. Find out more at www. vodafone. co. uk/nonddfee1310
Please help,
Thanks,
Jim.
Here is the message....
Why not set up a direct debit to pay your bill & save money? There's a £3.53 a month charge if you don't pay by direct debit. We'll be adding this fee 30 days from today, so you have time to change your payment method to avoid this fee on future bills. Find out more at www. vodafone. co. uk/nonddfee1310
Please help,
Thanks,
Jim.
0
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Replies
You need to report this to trading standards who should take action. Given that this is new legislation, it is not well tested (if at all), so you might be one of the first.
Here is the link for the T&C's
www vodafone co uk/about-this-site/terms-and-conditions/pay-monthly-price-plan-terms-anytime/index.htm
You will to put in the dots as it will not let me post link's as a newbie.