Help Please.....!!

kaan_is

I am getting the"blue Death Screen" frequently..never had a problem before but looks like i've got one now.As i am complete novice at the tech area...never , ever tinker with pc.However most recently these 2 errors appear on the screen"driver_irql_not_less_or_equal" & "page_fault_non_page_area".......i am in shear desperation hope someone can help me resolve this....thankyou!

timelord_4

Hi,

Have you made any changes on the PC lately, hardware, software, any windows updates, updated drivers etc?

What Operating System are you using?

At what stage does it happen?

Is it only when you do certain things? Can you get into Windows at all?

kaan_is

Ok here goes...O.S--XP-pro
After looking at "techi thread"....people were being advised to scan for viruses etc using spybot,avg...these blue screen always appear during the scan processes.i can get into windows.In addition i now have another error appearing when windows loads "mfc42u.dll not located"

pchelpman

I'm guessing you can't get the affected computer to boot. The missing file is vital to your system's operation.

Download the missing .dll file here on to a safe computer ...

http://www.dlldump.com/download-dll-files_new.php/dllfiles/M/mfc42u.dll/6.02.400/download.html

Then try to transfer the file to the affected computer via floppy or CD and load it up if you can.


The error message and BSOD could mean one or more of your drivers is malfunctioning or out of date.

Did you install a piece of hardware, for example just before these error messages started to appear? If so then you should try reinstalling it again.


Let us know how you get on.


PCH

JonnyThunder

Yeah, I agree with PCHelpMan - sounds like you've installed a bad driver, or the driver has become corrupt. Usually a BSOD gives a module or DLL name which should give some sort of clue as to which one is faulty.

You could try a system restore to fix the issue, or as he said - replace the DLL either (1) in safe mode or (2) at windows recovery console.

kaan_is

thanks everyone for the replys....sorry i could not get back ..trouble coming online! PC does boot up it definately infected so as soon as i do a scan ..."BSOD" with regards to dll file...how & where do i do this(installing) .. my restore pt DOES not work either..??

pchelpman

Go to the link I put in my previous post, download the missing .dll on to the affected computer in the Windows/System folder.

See if that helps.


If not then I then i believe you have a corrupted installation of something.

The fact that this .dll is missing AND you have the "driver_irql_not_less_or_equal" & "page_fault_non_page_area" errors suggests to me that maybe have installed something but the installation procedure didn't work correctly.

Is there something you installed that could have triggered these errors?

Have you tried reinstalling whatever it was?


PCH

kaan_is

thankyou PCH...will do

JonnyThunder

pchelpman wrote: »

The fact that this .dll is missing AND you have the "driver_irql_not_less_or_equal" & "page_fault_non_page_area" errors suggests to me that maybe have installed something but the installation procedure didn't work correctly.PCH

Or perhaps UNINSTALLED something which has either removed a chained DLL, or incorrectly removed a reference to a DLL.

And for no good reason, here's Martin ---> :money:

kaan_is

tried all above....getting no where fast..!!!! Please Helppppp,,,,,,,,

pchelpman

I don't know if this will reveal anythign but, if you think the computer is actually infected with malware, you need to download HijackThis and install it on the suspect computer.


You can download a self-extracting copy of HijackThis from here …….

http://downloads.malwareremoval.com/hijackthis_sfx.exe


If the suspect computer can't download the program directly then download HJT to a working computer and transfer it to the affected machine via floppy or CD.

Once on the computer ....

Double-click on the file hijackthis_sfx.exe file and it will self-extract into its own folder ……

C:\Program Files\HijackThis

Go to this folder and run the hijackthis.exe file.

From the menu click on "Do a system scan and save a logfile".

Copy and paste both the AVG AS scan report and the HJT logfile to this thread. More specific removal instructions will follow for any malware revealed.


PCH