Mobile phone contract offer

Roseyrose

Hi,

I am currently with T-Mobile, and my contract came to an end two days ago, last week I spoke with them to see what they could offer me for a new contract - I spoke to a helpful chap who offered me a £36 a month contract, (my current monthly bill is £37-£40) which included U/L calls and texts, along with 2Gb of data, and pay £19.99 for the phone (Galaxy S4) - which should have been £69.99, the new contract would be 4G with EE. I was told that he would contact me when my contract is up with a view to accepting the new contract.
As I hadn't been contacted by T-mobile(orangEE) I rang them and spoke with someone in the same department - but today they could only the same contract £36 U/L etc but with only 750MB and have to pay £29.99 for the phone.
He stated that he could not offer me the same contract as that offer had stopped and the offer was now on a more expensive plan!
I obviously explained that I could not have accepted the offer from last week as my contract had finished (which he understood) and said the his offer was the best he could do. Due to this I told him I would leave it for now and look at other offers elsewhere.

As an aside he also said that if I continued to ring (a number of times) that the 'offers' they could offer me would diminsh - as the more I contact them in relation to upgrading, costs the company money and in a way will be deducted from any offers they can give!

Has anyone any ideas on where I stand with the original offer?

Thanks in advance

grumbler

Roseyrose wrote: »

.... a helpful chap ....offered me a £36 a month contract,... that offer had stopped .... I could not have accepted the offer from last week...

Has anyone any ideas on where I stand with the original offer?

You stand nowhere as you have not accepted it. The reason behind this is irrelevant.

bleepandbooster

Have you looked at Chitter Chatter ? My Tmoby contract will end soon and I have been looking around various web sites and asking in one or two shops.

Would be interested to know what chitter chatter are like and how easy is it to go from Tmoby to another supplier ? (But not wishing to hijack your post ..... Sorry)

Cofion
David

Roseyrose

grumbler wrote: »

You stand nowhere as you have not accepted it. The reason behind this is irrelevant.

The point I'm trying to make is that I couldn't accept it as I wasn't out of contract - The T-mobile/EE person said that that was what he would be able to offer me and would be in touch when my contract ran out.

Jon_01

Offers come and go, some are only live for a day if they want to push something or it's late in the month and they want to create interest.

Once an offers over, it's gone from the system and the agents can't reinstate, its just not there any more.

keith1950

What are you actually wanting....phone/rental/mins/texts/data etc.

Set your goals and someone may me able to assist !

paddyrg

Roseyrose wrote: »

Hi,

I am currently with T-Mobile, and my contract came to an end two days ago, last week I spoke with them to see what they could offer me for a new contract - I spoke to a helpful chap who offered me a £36 a month contract, (my current monthly bill is £37-£40) which included U/L calls and texts, along with 2Gb of data, and pay £19.99 for the phone (Galaxy S4) - which should have been £69.99, the new contract would be 4G with EE. I was told that he would contact me when my contract is up with a view to accepting the new contract.
As I hadn't been contacted by T-mobile(orangEE) I rang them and spoke with someone in the same department - but today they could only the same contract £36 U/L etc but with only 750MB and have to pay £29.99 for the phone.
He stated that he could not offer me the same contract as that offer had stopped and the offer was now on a more expensive plan!
I obviously explained that I could not have accepted the offer from last week as my contract had finished (which he understood) and said the his offer was the best he could do. Due to this I told him I would leave it for now and look at other offers elsewhere.

As an aside he also said that if I continued to ring (a number of times) that the 'offers' they could offer me would diminsh - as the more I contact them in relation to upgrading, costs the company money and in a way will be deducted from any offers they can give!

Has anyone any ideas on where I stand with the original offer?

Thanks in advance

Have you spoken to 'retentions' yet? Tell them you're thinking of moving to three/voda/o2 but if you can avoid the hassle, you'd rather. See if they can offer you a better deal. If they can't, then follow through and move to three/o2/voda...

paddyrg

JueMc wrote: »

Hi All,

I am also now out of contract and struggling to get a good deal!!!!

More clues needed! There are some incredible deals out there, not sure why you're having problems.

womble12345

Call t-mobile and tell them you want to leave, this means you get to 'retentions' and get better deals....