Carphone Warehouse Plc., Apology under Duress…

Eiusdem

It made them sit up! I guess that's the idea.

Silk

I can certainly see that one getting passed round at the Complaints Department Christmas party :rotfl:

Earthworm

Don't get me wrong I do feel there is a time to get legal and really think out a letter you send to a business but the people who are likely to be first in line to read this are potentially going to stop half way through and whip out a dictionary just to keep up.

Techhead_2

Earthworm wrote: »

Don't get me wrong I do feel there is a time to get legal and really think out a letter you send to a business but the people who are likely to be first in line to read this are potentially going to stop half way through and whip out a dictionary just to keep up.

Especially because Eiusdem has made so many mistakes and clearly doesn't understand the meaning of several of the words.

Eiusdem

Earthworm wrote: »

Don't get me wrong I do feel there is a time to get legal and really think out a letter you send to a business but the people who are likely to be first in line to read this are potentially going to stop half way through and whip out a dictionary just to keep up.

I dunno, on consumer rights I'd expect more seasoned community members to be familiar with UKSI 2008 No.1277 as a yardstick measure of what is acceptable behaviour should things protract or escalate, and any consideration for who happens to be reading it lies outside the immediate concern of being on the right side of any potential legal argument later on. My 2¢…

Silk

Eiusdem wrote: »

I dunno, on consumer rights I'd expect more seasoned community members to be familiar with UKSI 2008 No.1277 as a yardstick measure of what is acceptable behaviour should things protract or escalate, and any consideration for who happens to be reading it lies outside the immediate concern of being on the right side of any potential legal argument later on. My 2¢…

I think you hit the nail on the head with acceptable behaviour

If I've got the facts right, you bought a £10 credit for a sim that had expired.(no fault of CPW)

CPW,on your behalf, contacted T-Mobile to try and reactivate the sim but failed (again no fault of CPW)

CPW offered you a top up voucher to be used manualy which you refused.

CPW offered a refund wich you are unwilling to accept because of the need to create an account to refund the £10 to ( not unusual with large companies these days)

Trying to lay the blame on CPW, and seeking compensation for your mistake of trying to top up an expired sim is not what I would call acceptable behaviour.

Earthworm

Eiusdem wrote: »

I dunno, on consumer rights I'd expect more seasoned community members to be familiar with UKSI 2008 No.1277 as a yardstick measure of what is acceptable behaviour should things protract or escalate, and any consideration for who happens to be reading it lies outside the immediate concern of being on the right side of any potential legal argument later on. My 2¢…

Even if this was the fault of CPW (which it may not be) they have offered what would be considered a more than reasonable resolution. You would be entitled to no more than the damages caused ie. £10... Not the additional £20 you have added on randomly with no explanation. You haven't suffered to an amount above £10 and interest rates just aren't high enough to inflate your loss 3 times over.

Silk

Earthworm wrote: »

.. Not the additional £20 you have added on randomly with no explanation. You haven't suffered to an amount above £10 and interest rates just aren't high enough to inflate your loss 3 times over.

THe OP did explain at the end of his letter ...it's just most people won't have got to the end :rotfl::rotfl::rotfl:

Eiusdem wrote: »

Pending a full refund or restorative compensation, the sum of £10, plus consequential loss the sum of £30 incurred for return visits thereof (dated; the 22th, 26th and 27th of June) also in lieu of phone calls and of writing this letter, together with the promissory undertaking to review the ambiguity clouding internal policies and commercial disclaimers connected to these particular concerns.