security and extraordinary circumstances

catoutthebag

so, thomson have just posted a letter to my old address which I picked up (DESPITE ME TELLING THEM HALF A DOZEN TIMES THAT I'D MOVED AND THEM APPARENTLY HAVING AMENDED IT ON THEIR SYSTEM - STUPID MONKEYS), that having looked into my case further (they said my delay was as a result of using my flight to pick up stranded passengers on another flight (rescue flight) - clearly NOT e/c), they now say the 'root cause' was a SECURITY PROBLEM with an inbound flight and this had to be resolved as a result of department for transport guidelines - no explicit other information provided.

is this still EC?

was about to send my n1 form off next week, and wondered if a spanner in the works was now the case?

Caz3121

try going to the Thomson thread and start with the FAQs on the first page, you should get your answers

catoutthebag

thats the easy answer! 'been there, done that.'
do you know the answer to my specific inquiry?
from what i understand, security seems to be a bit of a grey area, and since they have not elaborated, i can't second guess.
if it was relating to baggage, as i suspect, would this be e/c, or not?