Sports Direct Refund

starM

Hi,

Any high street store I have dealt with always provided refund by the same method e.g. cash or card. Sports Direct is only one retailer who provides a gift card if a item is returned.

Are they legally correct by doing this?

MS

Enfieldian

What is the reason for the return?

frugal_mike

You have no statutory entitlement to a refund for change of mind. Technically they don't even have to give you a giftcard in these circumstances. If the item is faulty however then they can't restrict the refund to giftcards.

wealdroam

OP, it would also be interesting to know how long after purchase the return was made.

starM

Hi, The return was made within 7 days in same condition as bought (basically new).

If their is no statutory entitlement then why other store/supermarket issue the refunds.

wealdroam

starM wrote: »

If their is no statutory entitlement then why other store/supermarket issue the refunds.

Simply because they like to offer that 'little bit extra'.
Maybe they think it helps to retain customers or something.

Sports Direct have decided not to adopt that policy.

bluenoseam

starM wrote: »

Hi, The return was made within 7 days in same condition as bought (basically new).

If their is no statutory entitlement then why other store/supermarket issue the refunds.

Good will & desire to remain in the customer's good graces, something which Sports Direct are not known for - ultimately given their standing as the biggest sporting goods chain in the UK they don't need to be.

Poppy9

There are also prominent signs in my local store stating no refunds (but it does not affect your statutory rights).

frugal_mike

Poppy9 wrote: »

There are also prominent signs in my local store stating no refunds (but it does not affect your statutory rights).

I'm fairly certain signs that say "No refunds (your statutory rights are unaffected)" are not legal since it is assumed the average consumer will not know what their statutory rights are.

pmduk

Of course they're legal. If the shop only offers refunds when statutory rights are involved then the signs are informative, accurate and factual. It might educate those customers who believe that a shop must refund for any reason.

I never thought I'd defend Sports Direct

Money-Saving-King

frugal_mike wrote: »

I'm fairly certain signs that say "No refunds (your statutory rights are unaffected)" are not legal since it is assumed the average consumer will not know what their statutory rights are.

Of course they're legal. How otherwise do you think they've been around all over the place for decades without being banned?