TV Destroyed By Parcelforce :(

EasyBaking13

Hello Everyone!

Not sure if this is in the right forum but here goes:

Sold my old tv on ebay (samsung flat screen) everything with the buyer was fine and used parcelforce to delivery it.

It arrived at the buyers house with two holes in the box and the screen chipped and smashed. Buyer refunded and now im stuck with a broken tv and trying to put a claim through with parcelforce. I didnt insure it but friends have sold tvs before with no trouble with parcelforce and never damaged to this extent.

Any advice for this situation, i know i have limited options and i should have insured it, but surely i can claim something because of the ridiculous amount of damage to the item and the box?

Thank you!

Lomast

TV's are excluded from compensation by parceforce, so im sorry to say you wont get anything from them

http://www.parcelforce.com/help-information/compensation-refunds-and-claims/items-we-exclude-compensation

custardy

EasyBaking13 wrote: »

Hello Everyone!

Not sure if this is in the right forum but here goes:

Sold my old tv on ebay (samsung flat screen) everything with the buyer was fine and used parcelforce to delivery it.

It arrived at the buyers house with two holes in the box and the screen chipped and smashed. Buyer refunded and now im stuck with a broken tv and trying to put a claim through with parcelforce. I didnt insure it but friends have sold tvs before with no trouble with parcelforce and never damaged to this extent.

Any advice for this situation, i know i have limited options and i should have insured it, but surely i can claim something because of the ridiculous amount of damage to the item and the box?

Thank you!

what do you think insurance is for?
So how was it packaged?

TonyMMM

I suspect you will get nothing ... parcel force compensation exemptions

Items we exclude from compensation
Please be aware that goods are excluded from compensation as follows:



Any dangerous, hazardous and prohibited goods
Please visit our prohibitions and restrictions pages for further information.
Fragile*

• Car parts and body work - including doors, bumpers and headlights
• Cases (including suitcases and musical instrument cases) when used as external packaging
• Ceramics or composites wholly or partially made of china and/or porcelain
• Computer monitors - including laptops, all-in-one desktops and iMacs
• Fossils, stones or stoneware - including fragonite
• Furniture - flat packed and ready built
• Glassware - items wholly or partially made of glass or containing glass, e.g bottles, picture frames, TV's and laptops that contain glass
• Lighting - damage in transit or in handling of flourescent tubes, neon lighting, x-ray tubes, light bulbs or any other inherently fragile items
• Marble or any stone derivatives
• Musical instruments - no enhanced compensation is available
• Plaster items - including Plaster of Paris, fibre clay
• Resin items including amorphite, amber and composites
• Televisions - including CRT, LCD, LED and Plasma screens

EasyBaking13

It was in its original packaging, (which it was originally delivered in with no damage) Foam blocks, big box with samsung tv all over it, and i labelled it "Front"

I know that tvs are excluded, i was just wondering about trying to claim because of the way in which it was damaged, it wasnt like it was wrapped up in a plastic bag and was bumped and it cracked, its clearly been hit by something very heavy, or mishandled by someone at parcelforce.

I know that insurance is always a good idea, but from past experiences with friends etc, i didnt feel the need to get it (plus ££££)

campdave

EasyBaking13 wrote: »

I know that tvs are excluded, i was just wondering about trying to claim because of the way in which it was damaged, it wasnt like it was wrapped up in a plastic bag and was bumped and it cracked, its clearly been hit by something very heavy, or mishandled by someone at parcelforce.

£)

What part of tvs aren't covered aren't you understanding? You tried to do it on the cheap and it didn't work out. Learn a lesson and move on.

ballisticbrian

The only thing you may like to check is that the buyer hasn't kept your TV and sent back an identical one broken and made a hole in your box.

earthstorm

EasyBaking13 wrote: »

I know that tvs are excluded, i was just wondering about trying to claim because of the way in which it was damaged,

so you sent something that they tell you they wont allow to be sent, and it was damaged, and want to claim, well i think its tough luck, even if you took out insurance i think this would have been null and void as you sent an excluded item and knew you did this, therefore taking the full risk.

redcard

Use Gumtree next time, eh

earthstorm

redcard wrote: »

Use Gumtree next time, eh

the issue is not the selling platform, but the courier service used and the fact the OP send an item that was on PF exclude list and he knew this, but chanced it anyway.

powerful_Rogue

earthstorm wrote: »

so you sent something that they tell you they wont allow to be sent, and it was damaged, and want to claim, well i think its tough luck, even if you took out insurance i think this would have been null and void as you sent an excluded item and knew you did this, therefore taking the full risk.

Its excluded from compensation, its not excluded from being sent.