Another item not received!

theonlywayisup

mummytogirls wrote: »

Thanks for your reply. What is manilla?! We've never had to do this before.

Manila (Philippines) is where resolution centre staff (amongst others) work from, ie not the UK.

This is why you have to speak in simple terms, not too much information, just what is relevant, then wait for their response. They are usually reading from a script so bear with them but explain you want to appeal because you have evidence from Royal Mail that the item went to another address. Don't bother explaining anything else, just ask how you submit this info.

mummytogirls

Oh great!! Do has to ring as the account is in his name can see him getting really annoyed with them! Thanks for your advise, will tell him.

theonlywayisup

If he goes through the resolution centre on his eBay and clicks the appeal button, then contact eBay (from memory) he will get the number and a pin. That will get him straight through to the team.

mummytogirls

Thanks, yes we have got the number and everything. Tried ringing already but it doesnt open until 9am on Saturday.

theonlywayisup

Give him a cuppa, leave him alone and close the door so you don't stress him out!

mummytogirls

Haha that made me laugh, its like you actually know what im like!!

Will update once I know more x

mummytogirls

Weve sent the attachments to this guy whos appealing it now. Fingers crossed and thanks again for all your responses x

mummytogirls

We've received a refund after eBay have confirmed that they shouldn't have closed the case.

Thanks to all who have offered support xx

theonlywayisup

mummytogirls wrote: »

We've received a refund after eBay have confirmed that they shouldn't have closed the case.

Thanks to all who have offered support xx

Result.

Well done, most would give up at the thought of the phone call. But if you have the evidence then it's very straight forward.

In a perfect world, your seller, although covered by ebay/paypal should have helped you. Any decent seller would.