Bathroom Cabinet Rusting

Dan-Dan

The actions detailed in Post 20 wasn't required
Too emotional , keep it factual and professional

tesuhoha

Dan-Dan wrote: »

The actions detailed in Post 20 wasn't required
Too emotional , keep it factual and professional

That was my husband butting in!

tesuhoha

I've had this reply:

Thank you for your reply regarding order 204-5022827-7242730.

Please understand that this order was purchased from a Marketplace seller and was not fulfilled by Amazon. As we did not fulfill the order we are limited to what we can assist you with.

We do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.

In cases where an item arrives materially different, damaged or defective the buyer must contact their seller within 14 days to make return arrangements. If the seller does not assist then the buyer can file a claim for further assistance with the return.

Unfortunately we are showing that the seller was not contacted within 14 days to report the problem, therefore we are not able to assist you further with this transaction. You are welcome to contact the seller directly to request further assistance.

Thank you for contacting Amazon.co.uk.

Therefore I am going to contact Home Discounts Ltd. again with much the same message that I sent to Amazon.

tesuhoha

Sent this to Home Discounts Ltd

I have tried to raise this matter with Amazon and they have referred me back to you.

I would suggest that the Sale of Goods Act and consumer protection law overrules your returns policies. The bathroom cabinet is not fit for purpose and after very reasonably asking for a replacement mirror door, which was refused, I would now like a full refund. A bathroom cabinet mirror should not fail within a few months.

bloss0m

Its a bit disgusting Amazon can wash their hands of this,sure they may only have taken the order but I am sure they could put pressure on the 3rd party to comply with SOGA.

tesuhoha

Things are looking up a bit. I finally got a reply from Home Discount Ltd. Another person is dealing with the matter and they say they have ordered a replacement part, although it may take some time to come.

I have thanked them and said I do not mind waiting as long as I know it is on order.

SuzieSue

Dan-Dan wrote: »

The actions detailed in Post 20 wasn't required
Too emotional , keep it factual and professional

It does help sometimes. I bought a laptop from John Lewis but was unable to start using for a few months because of pressure of work. When I did use it, it kept disconnecting from the internet. I spoke to JL and at first they said that I had had it too long to reject it, however fortunately I was able to say that I had spent several thousand pounds with them in the last few months (washing machine, fridge freezer, ipads etc) and once they looked at my account they agreed to swap it.