British American Tobacco...

pulliptears

Blacksheep1979 wrote: »

If the op had bought a bar of chocolate and say it was more bitter due to a higher level of coco in the product I would still have said they haven't researched the product.

They have no cause for complaint as that is how the product is in that country - it is happily sold there and that (unfortunately for the op) is the way they obviously prefer it.


As someone else said, if you bought electrical goods in another country but they didn't work over here due to differing electricity or different connectors it would be your fault and not the manufacturers.

I agreee Blacksheep, I smoked in my younger days myself and I am aware how tobacco strengths differ between countries.
My gripe was more with maninthestreet's comment that you could avoid the problem by "giving up smoking".

curiousyellow_2

Blacksheep1979 wrote: »

If the op had bought a bar of chocolate and say it was more bitter due to a higher level of coco in the product I would still have said they haven't researched the product.

They have no cause for complaint as that is how the product is in that country - it is happily sold there and that (unfortunately for the op) is the way they obviously prefer it.

As someone else said, if you bought electrical goods in another country but they didn't work over here due to differing electricity or different connectors it would be your fault and not the manufacturers.

ok, lets substitute cigarette for say Coca Cola. So there we have it, i'm right and you're all wrong. It doesn't matter where in th eworld you are, the product is made to the same (supposedly in my case) high standard wherever it is being sold. Whether it's Coke or Lucky Strike cigarettes,, they should taste the same wherever you buy them or they wont be Coke or Lucky Strike!!
"Havn't researched the product" I'm afraid i have. I've smoked Lucky Strike in Holland, Spain, Greece, Portugal, Italy and the UK, and they've all tasted the same! apart from the ones i bought in the duty free shop in Monastir (the ones i bought whilst on holiday in Tunisia were also fine).
My original point was, why if i buy X amount of a product that then turns out to be 'not fit for purpose' am i only offered 1/4 X in return?
It's not ****ing rocket science!

Blacksheep1979

No its not rocket science - products DO vary from country to country. Coca-cola does, heinz beans do (far more sugar in scottish ones then english) and cigarettes do - the fact is they are not unfit for purpose, just maybe unfit for your purpose but again thats your fault. You say you have sampled this brand in some european countries - well done, european products like this will tend to be very similar, due mainly that they will be manufactured in only 1 or 2 places. However products from a different continent will cater for different tastes.

And that is a relevant part of the argument - the company should find nothing wrong with the product.

woohoo_postingid

curiousyellow wrote: »

ok, lets substitute cigarette for say Coca Cola. So there we have it, i'm right and you're all wrong.

Afraid not!

When Coca-Cola Classic was reintroduced in 1985, U.S. Coca-Cola bottlers switched to using entirely high fructose corn syrup as a sweetener.

In other countries, Coca-Cola uses sucrose or fructose and may have a different amount of carbonation compared to Coca-Cola made in the U.S. Because of this, Coca-Cola from Mexico, for example, does not taste exactly the same as Coca-Cola from the U.S

The point people were trying to make is that products can vary by country and this does not mean they are unfit for the purpose for which they are sold.

I agree you should get back the money you paid if the product is unfit for purpose however, you will need to send the products back in order to establish if this is the case.

curiousyellow wrote: »

It's not ****ing rocket science!

Highly mature

RadoJo

Surely this all depends on whether they are actually faulty or not. If they are, then you will have your £16 of cigarettes from this country and if not, then you have spent £16 on cigarettes which you just don't like (I appreciate the seperate discussion over strength, but this is essentially the problem with them - that you can't smoke them).

I do see what you mean, but £16 worth of British fags is better than nothing which is what you would have if they just destroyed them as counterfeit. Also, as the difference in cost is largely tax, BAT wouldn't have any control over how that was levied in respect of tobacco in this country.

rosysparkle

I know little or nothing about cigarettes, but other people have said that that they are manufactured differently (different strengths) for different markets, as indeed is Coca Cola (thanks to previous posters for that info, fascinating!).

This is interesting: http://tobaccocontrol.bmj.com/cgi/content/full/9/3/351

You may need to register with the BMJ to view the full article, but it makes the point that the tar, nicotine and the carcinogen yields of same-brand cigarettes purchased in different parts of the world can vary quite widely. The article concludes:

We have shown that a three- to ninefold variation in carcinogen dose can be given to the smoker, without any warning, in products that are trademarked and globally advertised.

I think the "not fit for purpose" argument is not going to work, as the cigarettes are still cigarettes and are capable of being smoked by you. I suspect that BAT may not be able to give you the same number of cigarettes back as they will be duty paid here, not duty free. So they can refund your £16 or give you £16 worth of cigarettes at UK prices.

C_Ronaldo

Maybe smokers in Tunisia like strong cigarettes, things are made to different specs from 1 country to another, do you not know anyone who smokes who could buy the remaining ones off you,

nej

Blacksheep1979 wrote: »

Don't really think you have a leg to stand on here. I had a Malaysian friend at university who would smoke Marlboro lights - yet the Malaysian ones were as strong as the Marlboro reds over here. Its pretty much down to you not doing the research on the product that you were going to buy. Take it as a sign to give up

I think the Malaysian Marlboro Lights are actually stronger than UK Marlboro Reds... my wife doesn't like Malaysian ones (we often seem to end up with some via friends), but I don't mind them.

Cigs are always different strengths depending where you go.

uktim29

In my book being 'too strong' does not mean they're not fit for purpose.

The company will just come back to the op and say theres nothing wrong with them, thats the way they're suppose to be.

I stopped smoking about 3 years ago. If this happend to me I wouldn't have sent them back for being too strong. I would have known I'd have a chance on losing out by doing that.

Not wanting to waste money I personally would have brought some low strength uk ones, brought some papers and filters and mixed them to a strength that suited me.

lokiman

curiousyellow wrote: »

ok, lets substitute cigarette for say Coca Cola. So there we have it, i'm right and you're all wrong. It doesn't matter where in th eworld you are, the product is made to the same (supposedly in my case) high standard wherever it is being sold. Whether it's Coke or Lucky Strike cigarettes,, they should taste the same wherever you buy them or they wont be Coke or Lucky Strike!!
"Havn't researched the product" I'm afraid i have. I've smoked Lucky Strike in Holland, Spain, Greece, Portugal, Italy and the UK, and they've all tasted the same! apart from the ones i bought in the duty free shop in Monastir (the ones i bought whilst on holiday in Tunisia were also fine).
My original point was, why if i buy X amount of a product that then turns out to be 'not fit for purpose' am i only offered 1/4 X in return?
It's not ****ing rocket science!

Nope, you're wrong. Many products and, in particular, cigarettes, differ in characteristics from country to country. The example you cite - Coca Cola - is a particularly poor example, as it is notorious for tasting differently, depending on the country. Where I live, for example, it tastes very different because of the use of natural cane sugar, as opposed to High Fructose Corn Syrup. I am a non-smoker, and I'm shocked that you are apparently unaware of the vast differences in taste that occur in cigarettes around the world. There is a large difference even between the tobacco used in the US and that used in the UK.