fed ex lost parcel

stanley.wa

good morning.
fed ex courier company have lost parcel containing copys of passports, birth certificates and other medical documentation of personnel nature. anyone had any bad dealing with them and how much compensation should I chase for
many thanks stan

OlliesDad

stanley.wa wrote: »

good morning.
fed ex courier company have lost parcel containing copys of passports, birth certificates and other medical documentation of personnel nature. anyone had any bad dealing with them and how much compensation should I chase for
many thanks stan

I would expect enough to cover the replacements of the items lost.

That said, I know that couriers tend to have clauses for particular items. Was the parcel suitably insured?

bris

You will get what you insured it for (up to the value of the goods) or whatever their compensation is for the service you used.

vuvuzela

stanley.wa wrote: »

good morning.
fed ex courier company have lost parcel containing copys of passports, birth certificates and other medical documentation of personnel nature. anyone had any bad dealing with them and how much compensation should I chase for
many thanks stan

How much will it cost you to replace any original documents in there ? How much was the parcel insured for ?

wealdroam

stanley.wa wrote: »

how much compensation should I chase for

Assuming it was suitably insured, however much it costs to replace whatever you have lost.

visidigi

FedEx don't pay consequential loss. You will be covered for what you insured it for or by the terms of the shipping, whichever is higher.

What's this an international or domestic shipment and how long ago was it declared lost?

visidigi

Hold up, I just noticed you said they lost COPIES of your documents, not the originals. You will get back your shipping cost and the insured value. Nothing more as per the terms and conditions.

stanley.wa

thanks all
parcel was for bupa they not happy...contacted fedex and they wont deal with us. only bupa. worried about identity theft as all sorts of interesting bits gone
many thanks stan

visidigi

FedEx will only deal with the payor in terms of a claim. If Bupa are paying then FedEx will only speak to them as it is only the payor who is at a loss over this.

Identity theft can occur many different ways - its highly unlikely anyone has stolen it, more like it fell off a belt somewhere and will get shredded if not, returned.