Virgin Media Help Desk Rip Off

GMB61

ALL Virgin Media Broadband custtomers be aware they have announced that as of 1st July they will be charging for telephone support on Broadband upto £1 a minute with a 10p connection charge this is a Rip Off if the fault is with them why should the consumer have to pay. When it was NTL ALL customer asssistance was free of charge so value for money from Virgin I think not along with the current spat with Sky over access to Sky 1 the future for cable broadband in the UK now looks bleak as Virgin have a monoply.:mad:

Optimist

They say its because of all the the dumb calls they get that are not fault related and if it is a genuine fault they will reimburse the money spent.

darwin-rover

GMB61 wrote: »

ALL Virgin Media Broadband custtomers be aware they have announced that as of 1st July they will be charging for telephone support on Broadband upto £1 a minute with a 10p connection charge this is a Rip Off if the fault is with them why should the consumer have to pay.

Think you'll find most big companies charge you for helplines , VMs cutomer services and faults numbers are still free , only BB support will be chargable , and it will be 25p a min not £1 , AND its only to stop questions that could otherwise be answered by 150 or 151 , if its a genuine call the cost will be refunded .

GMB61 wrote: »

the future for cable broadband in the UK now looks bleak as Virgin have a monoply.:mad:

Well yeah , VM (previously NTL-Telewest) built up the cable network with private money , not public money like BT . Of course they have a monopoly on cable BB . But they dont have a monopoly on BB , there are over 200 companies providing internet over the BT network . Feel free to choose .

doccer1967

I noticed the change in fees - I as on the phone for c.30 minutes to ther support - they were terrible. Basically the fault was with the cable not my competence. This would have cost me £7.60 for a fault that was down to them!!!!!

I find it unplausable that they will refund the cost of the call when it is their error, given my experience of their poor billing.

Therefore is this change a material event that can trigger a switch even if in contract? Does any one know?

doccer

Gareth56

darwin-rover wrote: »

if its a genuine call the cost will be refunded .
QUOTE]

If you believe that then you have more faith or trust in this cowboy outfit than most sensible people have!:rotfl: My advice, tell Vermin Media where they can stick their so called service; they can't even deliver the speeds they charge you for.

G56